11/04/2025
💙It's L.O.V.E. Recognition time! And, you'll want to read ALL the way to the end of this one🩷
Every so often an incredible caregiver comes along that not only grows in their leadership, but grows people along with them🪴Today's recognition is one such person. Maggie Springer, who was once the Care Management Manager at Intermountain Health LDS Hospital, is now a Director supporting multiple hospitals. We have been proud to watch her grow and support her journey!
"Maggie is the manager of the Care Management team at LDS Hospital and truly exemplifies what it means to lead at Intermountain Health. More than a manager, she is a trusted, approachable, and inspiring presence who consistently lives our mission, vision, and values. Her leadership in clinical excellence and innovation is especially evident in complex situations.
"A recent example on the BMT Unit involved a patient who required a rare and costly infusion medication- one that only a few pharmacies could provide, and many declined due to the case’s complexity. After all standard options were exhausted, the care manager escalated the case and Maggie stepped in with her characteristic positivity and determination. She prioritized partnership with the care manager involved and together they built a great system of communication between service providers, internal departments, and the insurance company.
"Through her efforts, a single-case agreement was secured with Intermountain Home Health and the insurance, allowing the patient to discharge safely with a safe and secure transitional care plan in place. This case was later debriefed during a morning huddle, and I learned so much as Maggie led a conversation about nuances of discharge planning and options for complex cases such as this one. I felt moved by her thoughtful approach of ensuring the whole team could learn from this case.
"I am also moved by her recognition of care manager's strengths and what they did right in the case. Maggie is also deeply committed to the growth and development of her team. She regularly invites community partners to care management morning huddles, expanding their understanding of available services and improving referral processes.
"Thanks to her efforts, we’ve seen increased success in referrals to The INN Between, skilled nursing facilities, and inpatient rehab facilities- outcomes made possible through the partnerships and processes she’s helped build."
