02/24/2026
Recorded this episode back in September and it feels even more relevant now.
I joined Jacquelyn Hurley to talk about the real reason even strong systems fall apart: Itâs rarely the software, itâs the psychology inside the system.
We unpacked:
⢠Whatâs actually driving communication breakdowns
⢠Why unclear roles quietly erode performance
⢠How turnover is often a structural signal, not a character flaw
⢠What makes change stick beyond âtraining dayâ
The truth? Your systems will only ever be as strong as the emotional maturity and clarity of the people operating them.
If youâre leading a practice and something feels heavier than it should, this episode is for you; and if youâre ready to strengthen the team systems behind the scenes, thatâs the work we do at .
đď¸ Link in story and live on chiefpsycho.com