02/19/2026
Exciting news! 🎉
We've just launched the world's first AI accessibility travel agent, and Experience Grand Rapids is leading the way as our first partner to use it.
This is not just another chatbot. It's a tool built on thousands of accessibility data points collected through mapping, measuring, and traveler experiences.
If you have accessibility needs, finding a hotel room that works for you often takes hours of research, many phone calls, and double-checking information – let alone planning an entire trip that includes experiences, transportation, route planning, and dining spots.
This is why we map these things. Because travelers with disabilities need detailed, accurate info to adequately plan. Our AI travel agent takes this foundation and makes planning even faster and easier without compromising on the accessibility details that matter.
Travelers can ask questions about accessibility features, build itineraries, compare hotels and attractions, explore transportation options, and plan trips based on their specific access needs.
And this is just the beginning. As an evolving tool, it will grow in accuracy and capabilities as more travelers use this tool. It's also just the first of several AI-driven tools we plan to roll out as part of our mission to make travel accessible, available, and enjoyable for all.
"This launch reflects our belief that accessibility information should be clear, actionable, and easy to use, while also recognizing that accessibility is a journey, not a finish line." - Kate Lieto, Vice President of Marketing at Experience Grand Rapids
Huge thanks to Lieto and the entire Grand Rapids team for being not just the first movers of this milestone, but showing what it means to make accessibility a continuous priority.
Learn more and chat with the first AI accessibility travel agent: https://wheeltheworld.com/accessible-travel/usa/michigan/grand-rapids