TouchPoint Support Services

01/02/2026

Join us in celebrating humanKIND winner Jeff Griner, Constant Observer in Indianapolis,IN!

Jeff demonstrated extraordinary courage and compassion when he helped intervene in a critical situation in the Emergency Department. Working alongside the nursing team and security, Jeff remained calm under pressure and helped ensure a patient's safety during a mental health crisis. His dedication to patient safety and his caring approach embody what the humanKIND award represents. Thank you, Jeff, for your quick thinking and compassionate care. We're proud to have you on our team!

01/01/2026

As we welcome 2026, we celebrate another year of TouchPoint associates delivering compassion at every point of human contact. Your unwavering commitment to excellence in healthcare hospitality continues to transform lives across our communities. Thank you for making every moment matter for those we serve. Here's to new possibilities and continued impact in 2026!

12/31/2025

As we count down to 2026, we're celebrating the highlights that made this year meaningful. These moments tell the story of our commitment—to innovation, to our people, and to making a real impact in the communities we serve. Thank you to our associates for championing this work alongside us. We can't wait to see what we'll achieve in the new year!

12/29/2025

Staffing shortages, fragmentation, and rising costs are some of the biggest challenges facing healthcare today. TouchPoint’s Chief Customer Officer, Aaron Brown, RDN, explains how we are tackling these issues by standardizing operations, leveraging data, and implementing technology that makes work easier while improving patient satisfaction.

Learn more using the link in the comments below 👇

12/27/2025

Join us in celebrating humanKIND winner Jessica Magana, Patient Safety Attendant in Waco, TX!

Jessica, a Patient Safety Attendant, responded quickly and calmly when a patient she was monitoring had a seizure and tried to get out of bed. She safely supported and lowered the patient to the floor while alerting the nursing staff. Her quick thinking and composure prevented potential injury and ensured the patient’s safety. By putting patient safety first in a moment of crisis, Jessica embodies TouchPoint's compassionate culture and the core values of the humanKIND Award.

12/26/2025

To our associates observing Kwanzaa, may these seven days bring you and your family abundance, joy, and togetherness.

12/25/2025

Merry Christmas from TouchPoint! As we celebrate this special day, we're reminded that while traditions may look different for each of us, the spirit of hope, joy, and connection brings us together. To those of you working today to serve our patients and communities, thank you for your dedication and for bringing warmth to others during this season. And to those gathered with family and friends, may your day be filled with love, laughter, and moments you'll treasure.

12/24/2025

Last month, culinary excellence took center stage at the 2025 Culinary Summit! Our talented chefs and culinary leaders from across the organization gathered to collaborate, learn, and innovate together. Through engaging sessions, expert speakers, and dynamic discussions, we deepened our commitment to culinary standards, shared best practices, and celebrated the creativity that defines our brand. A heartfelt thank you to hosts Calvin Neal, VP of Operations Procurement & Design, and his exceptional culinary teams, and to our senior leaders for their unwavering support. Here's to another year of growth, connection, and culinary passion!

12/23/2025

The Scott MacLellan Scholarship honors associates who embody a deep commitment to learning, leadership, and service — individuals who strive to grow personally and professionally while making a lasting impact on others.

This year, we are proud to recognize four outstanding recipients who exemplify these values through their dedication, compassion, and pursuit of excellence. Congratulations to Emily Smith, LaNisha Hale, Margaret Butler, and Paulina Carlos Olague—the 2025 Scott MacLellan Scholarship Recipients!

12/22/2025

12/22/2025

The future of healthcare isn't choosing between technology and humanity, it's using one to amplify the other. TouchPoint transforms routine workflows into meaningful moments, empowering caregivers with tools that strengthen connections, not replace them. See how innovation and compassion come together: https://bit.ly/3Y4BBwU

At TouchPoint Support Services, technology enhances – not replaces – the human touch. By integrating AI, automation, and real-time analytics, we support caregivers, engage patients, and elevate every aspect of care.

12/20/2025

Join us in celebrating humanKIND winner Rosario Chandler, Manager in Madison Heights, MI!

Rosario saw an opportunity to help an associate in need by buying school supplies for several associates' families with her own money. She really wanted to make a difference for those housekeepers and their children. Her selfless generosity and commitment to supporting her colleagues exemplify TouchPoint's values of the humanKIND Award!