11/23/2025
My initial visit was August 26, 2024. The front desk staff were welcoming, generous and efficient. (WOW - drinks, snacks and comfortable seating.)
After a career in education and healthcare I can't help but notice the interactions of people and environments. If you see an older woman scanning the room, that just might be me. This is what I saw and felt:
The front desk staff welcomed each person warmly. The furniture was arranged in a way that allowed for group seating, individual privacy, with room for navigating with canes and walkers.
I watched the front desk staff interacting with each other within their central area and leaving and returning from errands. Front desk staff and vision techs crossed paths, almost gliding. Very soothing, friendly and professional.
I wish I could remember the vision tech's name because she was wonderful. She accompanied me from test to test, explaining the "whys and the hows." I really liked her.
When I met Dr. Franco I knew I had come to the right place. She's a force of nature; whip-smart, energetic and passionate about her work. She explained her findings and treatment plan clearly.
After Dr. Franco finished, I was directed to my least favorite place - the Front Desk for check-out. I'm used to standing at the counter of the Front Desk, which is usually tall with glass barriers. I always struggle balancing myself with my cane, while searching my purse for cards and my fat pen, reviewing, and signing documents and scheduling a follow-up.
Imagine my surprise when I saw that the counter had a dedicated opening with a large flat surface of a lower height and nearby desk chairs.
"Please sit down and we'll do the paperwork and schedule your next appointment. Take your time!"
"WOW"
See you in a year,
Grateful patient,
[Patient Name]