01/21/2021
The Career Choice You’ve Been Looking For:
Providing compassionate, personalized care for all, including those who are struggling. We are improving collaboration across healthcare in the Cincinnati area. We’re looking for a talented Medical Assistant to join us as we continue advancing great healthcare service across Ohio.
*The Ideal Candidate:*
The ideal candidate will have a positive attitude and a desire to provide exemplary customer service to all customers through professional interactions and account maintenance to ensure the needs of our customers are met or exceeded. The Triage MA should be organized, can manage multiple priorities in a fast-paced team-oriented environment and possess strong communication, interpersonal and problem-solving skills.
We hire you for the skills on your resume/C.V., and we are looking for people with the best skills in their field. However, we also know skills can only take you so far. Since customer service is at the center of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always interact with others in a positive way.
Pay is based on the number of years of experience.
$14 to $20 an hour
*Primary responsibilities of the Experienced Triage MA include: *
* Responsible for contacting the clinical resource staff in each center as necessary to assist with patient calls, requests, medical needs. Make/receive telephone calls to/from customers
* Must be able to handle high call volumes as required in a call center environment and problem solve while systematically evaluating options in terms of consequences.
* Gather data required for service and billing, answer the question, and resolve issues.
* Complete documentation to meet OIG compliance guidelines which include accurate interpretation and transcription of physician orders and LIS/HIS order entry.
* Receive incoming specimens enters patient demographics and test orders using LIS/HIS systems, label specimens, and distribute them to the proper lab departments for testing.
*Skill Requirements:*
* Medical Terminology
* Computer proficiency (Data Entry and Windows Software)
* Customer Service
* Can-do and a whatever-it-takes attitude
* Excellent written and communication skills
*Our team members enjoy the following benefits:*
* Health Insurance
* Dental Insurance
* Vision Insurance
* Supplemental Insurance
* Benefit Time Off
* Paid Holidays
*Qualities We Look For:*
* Energy & Enthusiasm
* Reliable & Accountable
* Self-Starter & Team Player
* Customer Service-Oriented
* Committed to Learning & Growing
* Great Follow Through
* See it. Own It. Solve it. Do It! Attitude
*Our expectation of all our team members are as follows:*
* Interact with everyone with the highest levels of respect.
* Continually ask, “What else can I do?”
* Strive to be above average and expect the same from team members.
* Foster a “what’s best for the group” mentality.
* Be a solution creator instead of a problem generator.
* Our company culture embodies all the above.
