The Beryl Institute

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The Beryl Institute

The Beryl Institute is the global community of practice committed to elevating the human experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to:
-Elevating the importance of experience across all care settings
-Generating, collecting and sharing ideas and proven practices
-Engaging a broad range of voices and views
-Putting patients, families and care partners first
-Recognizing the value of the entire healthcare team
-Reinforcing experience encompasses quality, safety, service, cost, and outcomes

11/12/2025

The latest issue of Patient Experience Journal (PXJ) is here! Volume 12, Issue 3 explores the evolving landscape of experience excellence, from cultivating empathetic practice and patient partnership to advancing system-level improvement through data, innovation, and co-design.
Dive into this powerful collection of research, reflections, and real-world stories shaping the future of patient experience.
Learn more: https://ow.ly/gz6a50XqBtR

11/10/2025

Sharing this clip again because the insights remain incredibly relevant.
Jason Wolf breaks down how reconnecting with purpose and people can shift the way we think about experience in healthcare.
Return on Human Experience still serves as a valuable guide for grounding our work in what matters most.
Learn more: https://ow.ly/LIAq50XpC0U

11/04/2025

Are you passionate about improving the human experience in healthcare? Apply to join our Community Council! Members provide input on strategy, collaborate with peers, and contribute to meaningful work across healthcare segments. Applications close December 5, 2025.
Learn more: https://ow.ly/sF2N50XmS4b

10/31/2025

We’re so grateful to everyone who joined us for the PX Regional Roundtable in Chicago!
It was a day filled with connection, shared learning, and meaningful conversation about the human experience in healthcare.
Take a look at some of our favorite moments from the event!

10/24/2025

The ELEVATE PX 2026 Program is out now!
Explore breakout and poster sessions, plan your experience, and get ready to join the leading voices in human experience.
Register by November 19, 2025 to lock in the lowest available rate!
🔗 http://bit.ly/3Jn0wYv

10/23/2025

Every story matters. Every voice counts.
To Care is Human brings together healthcare leaders, frontline staff, and patients to share experiences that inspire, teach, and remind us why the human experience matters most.
Named Best Patient Experience Podcast by Million Podcasts. Listen today and be part of the conversation. 🎧
https://ow.ly/4rIw50Xhe63

10/17/2025

Chapter 8 of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare focuses on one of the most vital guiding principles - Equity and Access Are Non-Negotiable.
Equitable care means more than removing systemic barriers - it’s about creating pathways where everyone, regardless of race, background, or circumstance, has access to the care they deserve.
This chapter features inspiring stories from organizations worldwide that are working to reduce disparities, improve access, and build stronger trust within their communities.
Discover their approaches and reflections in the book, available now on Amazon.
https://ow.ly/xLor50XenUE…

10/16/2025

Strengthen your leadership skills with the BOK Leadership Bundle.
This bundle includes three on-demand, PXE-approved courses to help you:
• Coach and develop others
• Enhance team engagement
• Lead strategically in healthcare
Learn anytime, anywhere — and save 20% when you purchase before December 1, 2025.
Members: $238 | Non-Members: $286
Learn more: https://ow.ly/eXIK50XcF6S

10/15/2025

The PX Regional Roundtable returns to Chicago on October 29, hosted by Northwestern Medicine Prentice Women’s Hospital.
Reconnect, learn, and exchange ideas with peers focused on transforming the human experience in healthcare.
Plus, attendees can now earn 3 PXE credits.
Spots are limited for provider-based professionals - register soon!
📍 Northwestern Medicine Prentice Women’s Hospital
https://ow.ly/TMRE50XbY9L

10/09/2025

The latest PX Data Briefs are here, highlighting key insights from the new white paper, Defining and Advancing AI in Healthcare Experience, released October 9, 2025. These briefs showcase data in a clear, visual format to maximize impact and understanding. Designed for easy sharing, they can be seamlessly included in presentations and discussions to spark engagement and awareness. The newest set of images is now available for complimentary download.

10/03/2025

Tyler Gegen joins Jason Wolf to share his journey into patient experience leadership—shaped by deep curiosity, human connection, and a commitment to better care. A conversation about values, vision, and the future of healthcare.

Listen to the podcast: https://ow.ly/zaWS50X6ouN

10/02/2025

🌍 Join us this October for PX Regional Roundtables—peer-to-peer gatherings designed to spark meaningful conversations, share practical strategies, and strengthen connections among healthcare professionals.

📅 Upcoming Events:
October 22, 2025 – Middle East/North Africa (Virtual)
October 29, 2025 – Chicago, Illinois (Hosted by Northwestern Medicine)

Don’t miss the chance to engage with colleagues and strengthen the PX movement.
🔗 https://ow.ly/271M50X5KWp

Address

Southlake, TX

Telephone

(866) 488-2379

Website

http://www.theberylinstitute.org/

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