The Beryl Institute

The Beryl Institute The Beryl Institute is the global community of practice committed to elevating the human experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to:
-Elevating the importance of experience across all care settings
-Generating, collecting and sharing ideas and proven practices
-Engaging a broad range of voices and views
-Putting patients, families and care partners first
-Recognizing the value of the entire healthcare team
-Reinforcing experience encompasses quality, safety, service, cost, and outcomes

Wishing you a happy holiday season. Our offices will be closed starting December 24 and reopen January 5. See you in the...
12/23/2025

Wishing you a happy holiday season. Our offices will be closed starting December 24 and reopen January 5. See you in the new year!

There is still time to recognize the incredible individuals and teams elevating patient experience across healthcare.Awa...
12/22/2025

There is still time to recognize the incredible individuals and teams elevating patient experience across healthcare.
Award recipients are celebrated each year at ELEVATE PX, bringing global recognition to those advancing the human experience in care.
Nominations are open through Friday, January 9, 2026
Learn more and nominate today: https://ow.ly/4PVF50XNezQ

Looking for experience conversations that go beyond theory?The Experience Leaders Circle Series at ELEVATE PX brings tog...
12/18/2025

Looking for experience conversations that go beyond theory?
The Experience Leaders Circle Series at ELEVATE PX brings together senior healthcare experience leaders for focused, high-value sessions on what truly drives experience, trust, and performance.
XLC sessions can be added during online registration.
Learn more: https://ow.ly/lHu750XLKh2

Please join us in welcoming West-Com Nurse Call Systems as a new supporting partner.West-Com simplifies care delivery an...
12/18/2025

Please join us in welcoming West-Com Nurse Call Systems as a new supporting partner.
West-Com simplifies care delivery and elevates the patient experience by strengthening communication across every level of care. Their Patient Experience Platform brings together nurse call, mobile communication, workflow automation, patient engagement, and analytics into one seamless system that helps care teams respond faster, work more effectively, and build trust with patients.
From Connect Nurse Call and Digital Patient CareBoards to MobileCare and Analytics, West-Com equips healthcare organizations with tools that reduce communication gaps, streamline workflows, and support safer, more responsive care environments.
Learn more: https://ow.ly/VH8750XLK1c

Join us at ELEVATE PX for our Pecha Kucha session, sponsored by NRC.This fast-paced experience brings together Jennifer ...
12/16/2025

Join us at ELEVATE PX for our Pecha Kucha session, sponsored by NRC.
This fast-paced experience brings together Jennifer Baron, Sharif Abdelhamid, Katelyn Moser, Tony Serge, Erin Shipley, Vita Steina, and La Shawna Williams to share patient experience insights in a 20 slides, 20 seconds format.
Register today and be part of the global patient experience conversation.
https://ow.ly/XEM250XKyTt

Please join us in welcoming Relias as a new supporting partner.Relias helps healthcare organizations better understand a...
12/15/2025

Please join us in welcoming Relias as a new supporting partner.
Relias helps healthcare organizations better understand and improve the experiences of patients, families, and staff through Relias XM, an experience management solution built specifically for healthcare. By combining real-time feedback, automated surveys, and actionable analytics, teams can identify what matters most and drive meaningful improvements across the care journey.
From patient and employee experience to reputation management, Relias supports data-driven decisions that strengthen relationships and improve outcomes. We look forward to working together to advance experience across healthcare.
Learn more: https://ow.ly/oZUx50XJL82

The newest PX Pulse report is out. Nearly 70% of Americans say they struggle to get needed services. While experience ra...
12/11/2025

The newest PX Pulse report is out. Nearly 70% of Americans say they struggle to get needed services. While experience ratings are rising, cost pressures, long wait times, and cautious AI use remain challenges. Check the photos for the standout data points.
Read the report: https://ow.ly/gPKZ50XHytT

Our newest white paper, From Myths to Truths: Reframing Physician Perceptions of Patient Experience, is now available. T...
12/04/2025

Our newest white paper, From Myths to Truths: Reframing Physician Perceptions of Patient Experience, is now available. This publication explores the most common misunderstandings around patient experience and shares evidence-based truths from physician leaders.
Download it today and use it to inspire important conversations within your teams.
Download now: https://ow.ly/WR2750XC5b5

Last Day for Lowest Available RatesDon’t miss your final chance to save on your ELEVATE PX experience. Today is the last...
11/21/2025

Last Day for Lowest Available Rates
Don’t miss your final chance to save on your ELEVATE PX experience. Today is the last day to secure the lowest available rates before prices increase. Join leaders from across the healthcare ecosystem and be part of the conversations shaping the future of patient experience.
Register now: https://ow.ly/jhJv50Xw4Qn

Don’t wait. This is the last week to get the lowest rates for ELEVATE PX 2026.Join us March 30–April 1, 2026, in Dallas,...
11/17/2025

Don’t wait. This is the last week to get the lowest rates for ELEVATE PX 2026.
Join us March 30–April 1, 2026, in Dallas, TX, for the global patient experience event, uniting voices committed to transforming the human experience in healthcare.
Rates increase November 21.
Register while pricing is still at its lowest!
https://ow.ly/jcba50Xt9ww

The latest issue of Patient Experience Journal (PXJ) is here! Volume 12, Issue 3 explores the evolving landscape of expe...
11/12/2025

The latest issue of Patient Experience Journal (PXJ) is here! Volume 12, Issue 3 explores the evolving landscape of experience excellence, from cultivating empathetic practice and patient partnership to advancing system-level improvement through data, innovation, and co-design.
Dive into this powerful collection of research, reflections, and real-world stories shaping the future of patient experience.
Learn more: https://ow.ly/gz6a50XqBtR

11/10/2025

Sharing this clip again because the insights remain incredibly relevant.
Jason Wolf breaks down how reconnecting with purpose and people can shift the way we think about experience in healthcare.
Return on Human Experience still serves as a valuable guide for grounding our work in what matters most.
Learn more: https://ow.ly/LIAq50XpC0U

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