The Beryl Institute

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The Beryl Institute

The Beryl Institute is the global community of practice committed to elevating the human experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to:
-Elevating the importance of experience across all care settings
-Generating, collecting and sharing ideas and proven practices
-Engaging a broad range of voices and views
-Putting patients, families and care partners first
-Recognizing the value of the entire healthcare team
-Reinforcing experience encompasses quality, safety, service, cost, and outcomes

01/29/2026

ELEVATE PX is the global patient experience event in Dallas from March 30 to April 1, 2026. This is where the global PX community comes together to learn from each other, not just listen.
We’re in the last few days of early bird pricing for ELEVATE PX, ending February 4. Save your spot now.
Register now: https://ow.ly/GTHI50Y5wY8

01/22/2026

Please join us in welcoming back LanguageLine Solutions as a supporting partner.
As a global leader in language access, LanguageLine enables healthcare organizations to communicate with patients in more than 240 languages, 24/7/365. Through on-demand and in-person interpretation, translation, and localization services, they help organizations improve patient experience while supporting language access and equity.
We are grateful to welcome LanguageLine back and appreciate their continued partnership and commitment to breaking down communication barriers in healthcare.
Learn more: https://ow.ly/SJ1P50Y1sGG

01/21/2026

What happens when patient experience myths are replaced with clinical truth?
In this video, Dr. Syed Ahmed, one of the authors of From Myths to Truths: Reframing Physician Perceptions of Patient Experience, explains why physician engagement is rooted in relationships, communication, and shared purpose, not scripts or metrics.
Watch the video and explore the white paper to learn more.
https://ow.ly/yY4r50Y0Som

01/16/2026

Attend ELEVATE PX with your team and receive a 10% discount when registering five or more attendees. Sessions cover leadership, patient advocacy, volunteer programs, pediatrics, ambulatory care, language access, access and belonging, and patient and care partner engagement—making it easy for teams with varied roles to learn together and bring back actionable insights.
Learn more: https://ow.ly/oQJq50XY8N5

01/14/2026

69% of Americans say they experienced challenges getting the care they needed in the last 12 months. PX Pulse reveals that even as experience ratings improve, access barriers such as cost and long wait times remain significant concerns.
Read the full report: https://ow.ly/FBaF50XWZRM

01/13/2026

Healthcare excellence does not happen in silos.
In Chapter 7 of Return on Human Experience, Stacy Palmer highlights how focusing on every touchpoint across the care journey leads to smoother transitions, stronger relationships, and more consistent experiences.
Order the book: https://ow.ly/eTQ650XWiFf

01/09/2026

Last few weeks for early bird pricing. ELEVATE PX brings the patient experience community to Dallas for learning, Experience Leaders Circle discussions, and the PX Party. Register by February 4 to lock in the discounted rate.
Register now: https://ow.ly/tsxi50XUnM2

01/08/2026

Please join us in welcoming C.A.R.E. Programming as a new supporting partner.
C.A.R.E. Programming is designed to calm patients, reduce stress, and support healing by combining peaceful nature imagery with soothing music. Built on evidence-based production standards and backed by more than 30 years of experience, C.A.R.E. helps create more restful, supportive care environments across clinical settings.
From The C.A.R.E. Channel and Guided Imagery to virtual reality experiences and streaming options, C.A.R.E. offers flexible solutions that improve sleep, reduce environmental noise, and promote comfort for patients, families, and staff throughout the facility.
We look forward to partnering with C.A.R.E. Programming to support calmer, more healing healthcare experiences.
Learn more: https://ow.ly/PKbs50XTIil

01/07/2026

Hear from Dr. Sofie Morgan, one of the authors of From Myths to Truths: Reframing Physician Perceptions of Patient Experience.
Misconceptions about PX can limit engagement and impact. This paper reframes those myths and provides insight to support physician-led improvement that benefits patients and care teams.
Read the paper: https://ow.ly/OymH50XT6VV
The Eloquent Doc

01/05/2026

This is the final week to submit a nomination.
The Beryl Institute Awards recognize exemplary work in patient experience and honor those who have dedicated their careers to elevating the human experience in healthcare. Award recipients are announced annually at ELEVATE PX.
Nominations close Friday, January 9, 2026.
Do not miss the opportunity to recognize someone deserving.
https://ow.ly/ryYt50XSbSC

12/23/2025

Wishing you a happy holiday season. Our offices will be closed starting December 24 and reopen January 5. See you in the new year!

12/22/2025

There is still time to recognize the incredible individuals and teams elevating patient experience across healthcare.
Award recipients are celebrated each year at ELEVATE PX, bringing global recognition to those advancing the human experience in care.
Nominations are open through Friday, January 9, 2026
Learn more and nominate today: https://ow.ly/4PVF50XNezQ

Address

Southlake, TX

Telephone

(866) 488-2379

Website

http://www.theberylinstitute.org/

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