12/18/2025
It's that time of year :) A friendly reminder about our cancellation policy.
We do our best with cancellations. We understand that life happens, kids get sick, and work meetings pop up. Our goal is to work with every patient on a case-by-case basis to reschedule the appointment. Your care matters, and a lot of our job is helping people stay accountable for caring for themselves. We can all get lost in our task lists and stressful to-dos.
So we ask that as we do our best to work with you, you also work with us. If you can, please give us a 24-hour+ notice so we can get you moved to a better appointment time and still have the ability to fill the schedule. If it is within 24 hours, help us get you rescheduled within the next two office days. Or, be honest, if it's easier to pay the late cancellation fee, just let us know, and we can get you back on the schedule at a better date.
We have always set out to keep our office focus on ministry first. That means even handling cancellations with grace and love. Thank you for your help with this, and we appreciate all of you!
