03/02/2026
Update/Informational #3
Let’s Talk About Refunds 🤍
This is something I haven’t openly talked about much before. Unless you’ve purchased through my website and reviewed the refund agreement (which will also be updated soon with additional detail), you may not have seen this information — or you may have simply assumed the policy.
To provide clarity and avoid confusion, here is my official refund policy:
• Packages, gift cards, promotional coupons, and memberships are non-refundable.
By purchasing these items, you acknowledge that they are non-refundable and hold cash value for the amount paid.
• Transferability:
All packages, gift cards, and promotional coupons (excluding memberships) are transferable. You are welcome to gift or transfer them to someone else if you choose.
• Promotional Coupons:
As mentioned in a previous post/email, promotional offers do have an expiration date. After that date, they retain their cash value only (equal to the amount originally paid).
• Services:
Services are non-refundable, as is standard in most service-based businesses. However, if your experience did not meet expectations, please communicate with me. Client satisfaction is extremely important to me, and I always want the opportunity to address any concerns.
• Late Cancellations & No-Shows:
Late cancellation fees (within 48 hours, 24 hours, or same-day), as well as no-show fees, are non-refundable. Any chargebacks will incur additional fees as outlined in the cancellation policy.
• Deposits:
Deposits are non-refundable. They secure your appointment time, especially if you prefer not to keep a card on file. Deposits do apply toward your service total. If the cancellation policy is broken, the deposit will go toward applicable cancellation fees (additional fees may apply if the deposit does not cover the full fee).
I believe this covers all refund-related topics. My goal is always to operate with transparency and fairness. Thank you for your understanding and continued support 🤍
