YWCA of Western Massachusetts

YWCA of Western Massachusetts Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from YWCA of Western Massachusetts, 1 Clough Street, Springfield, MA.

Due to inclement weather, our offices are closed today.Please stay warm and safe.If you, or someone you know needs help-...
02/23/2026

Due to inclement weather, our offices are closed today.

Please stay warm and safe.

If you, or someone you know needs help-- please call our hotline.

24-hour Domestic Violence/Sexual Assault HOTLINES
(413) 733-7100
(800) 796-871

Llamanos Spanish-language
(800) 223-5001

EMPLOYEE SPOTLIGHT: Kim TomanNominated by Marian Kent, VP of Grants“Love and kindness are never wasted. They always make...
02/23/2026

EMPLOYEE SPOTLIGHT: Kim Toman
Nominated by Marian Kent, VP of Grants

“Love and kindness are never wasted. They always make a difference.” - Helen James

Kim Toman is as inquisitive as she is kind. A self-proclaimed Jane-of-All-Trades, Kim has been a bright spot in the YWCA’s finance department for a little over a year.

Beloved by grant managers and staff alike, Kim has been consistently lauded for her proactive problem solving and diligence, as well as her collaborative and personable attitude.

“I’m so glad Kim is part of the YWCA team,” said Marian Kent, VP of Grants. “Kim is a team player, a joy to work with, and a lovely, caring individual.”

As the Billing Specialist in the finance department, Kim’s primary responsibilities are to invoice grantors such as the Department of Public Health (DPH), Department of Social Services (DSS), the Massachusetts Office for Victim Assistance (MOVA), the City of Springfield; and she ensures the YWCA has money to fund payroll and other necessary programmatic expenses. Added Kim, “I also support the program directors and supervisors with regards to expenses, as well as assisting Marian, our grant writer, with proposal budgets.”

“Kim is invested in the success of the YWCA,” said Marian. “She works behind the scenes every day to ensure each program can do their work, and because of her efforts, our teams can continue to support the people who need our services.”

Having worked in the public and private sectors, Kim’s storied work history prior to coming to the YWCA is highly diverse, and spans geographically from Connecticut to Colorado. With a Bachelor of Science in Electrical Engineering (BSEE), Kim has worked as a power plant controls engineer, a stay-at-home mom, an Operations Director of a 611-acre mountain park, a rural carrier, Postmaster Relief, Accounts Payable Specialist, and Payroll Specialist. Additionally, “I started an excise tax collection for a metropolitan district, created a non-profit/Auxiliary for a fire/ambulance district, and I started up my own analytical testing laboratory,” said Kim.

“I have a lot of experience, but the one thing that is missing is social work,” she added. “I cannot do the front-line work that the amazing YWCA staff is capable of, but it was my time to give back.”

“My position at the YWCA is to support all the wonderful folks here so they can do their best to assist our clients and I am 110% committed to doing that,” said Kim. “Giving back is the foundation of a healthy life and the positive environment that is present at the YWCA is truly a blessing to be a part of.”

“My life has been built around the fact that smiles are contagious,” said Kim. “I enjoy making others smile, even if they are grumpy or downright miserable. Sometimes it only takes a smile to change someone’s life around. We all deserve respect, kindness and compassion, no matter where we came from, where we are, or where we are going.”

Congratulations Rachelle Hannoush!
02/18/2026

Congratulations Rachelle Hannoush!

Difference Makers was launched in 2009 to recognize and celebrate the work of individuals, groups, businesses, and institutions that are positively impacting the communities of Western Mass.
As our winners have shown, there are many ways to make a difference within our community.

Meet the honorees now! https://businesswest.com/blog/introducing-the-difference-makers-class-of-2026/

Tickets are also on sale for the Difference Makers 2026 Awards Gala on April 7!

Special thanks to our partner sponsors: Burkhart Pizzanelli, P.C., TommyCar Auto Group, and Westfield Bank!

Thank you to everyone who voted!
02/11/2026

Thank you to everyone who voted!

The people have voted, and the results are in! In late 2025, Monson Savings Bank asked our local community members to cast votes for their local non-profit of choice. Now, Monson Savings Bank will donate $25,000 amongst 11 winners. View the 2026 winners here: https://brev.is/bfVsI

Join our diverse team of passionate, trauma-informed and caring professionals.Apply Now!Visit ywworks.org/employment.   ...
02/03/2026

Join our diverse team of passionate, trauma-informed and caring professionals.

Apply Now!

Visit ywworks.org/employment.

Celebrating 100 years of Black History Month!“History has shown us that courage can be contagious, and hope can take on ...
02/02/2026

Celebrating 100 years of Black History Month!

“History has shown us that courage can be contagious, and hope can take on a life of its own.” - Michelle Obama

Happy Black History Month!

01/29/2026

Our work with youth has shown us how vulnerable they can be to trafficking and exploitation, especially when no one’s having real conversations with them. That’s why we’re certified to deliver Not a Number, the prevention curriculum from Love146 to empower youth with tools to prevent harm and reduce risk.

It’s about equipping young people to recognize when something’s wrong, trust their gut, and seek help when something feels off, because every young person deserves to grow up free, safe, and supported.

Feel free to reach out or dm us or at the YWCA of Western Massachusetts if you are interested in having us teach your youth!

We're Hiring!Join our diverse team of passionate, trauma-informed and caring professionals.Apply now at ywworks.org/empl...
01/28/2026

We're Hiring!

Join our diverse team of passionate, trauma-informed and caring professionals.

Apply now at ywworks.org/employment

EMPLOYEE SPOTLIGHT: Shelby TippettNominated by Rachelle Hannoush, Director of Youth, Violence Prevention, and Court Supp...
01/23/2026

EMPLOYEE SPOTLIGHT: Shelby Tippett

Nominated by Rachelle Hannoush, Director of Youth, Violence Prevention, and Court Support Programs

"The greatest ability is dependability." - Bob Jones

Shelby Tippett is a steady and calming force at the helm of the YWCA’s court advocacy program, SAFEPLAN. As the SAFEPLAN Direct Care Supervisor, Shelby leads a team of advocates in five courts across Hampshire and Hampden County. Shelby’s demeanor is a testament to the quiet strength she brings as the program’s leader and senior advocate.

“I lead and train the SAFEPLAN advocates in abuse and harassment prevention order filings, as well as safety planning in and outside the court process,” said Shelby. “We provide confidential assistance for those who are looking to seek court support and assistance with civil restraining order filings.”

Prior to becoming the SAFEPLAN Supervisor in April 2025, Shelby started as an intern at the YWCA in 2022. “I was a Patient Navigation Intern for the iMatter Network Program and then a SAFEPLAN Intern in the Northampton District Court,” she said. Shelby was officially hired as a SAFEPLAN Advocate in January of 2023 for the Hampshire Probate and Family Court.

“Shelby is always eager to learn, addresses challenges head-on, and creates thoughtful solutions, making her a true asset to our team,” said Rachelle Hannoush, Director of Youth, Violence Prevention, and Court Support Programs.

A Bay Path University alum, Shelby studied forensic psychology. Having always worked in non-profit and the service industry simultaneously, Shelby’s passion for working with survivors was a product of her environment. “I come from a really small and quiet town,” she said. “I've met a shocking amount of people who work in the domestic violence field.”

Shelby added, “I continue to work part-time while maintaining this current position at the YWCA. I need the duality of having a position as emotionally heavy as the Domestic Violence / Sexual Assault field, and the hilarity of working in restaurants to offer a reprieve from some of the difficult things we see with the necessary work we do.”

“Shelby embodies the YWCA’s mission through her dedication to empowering her team, working tirelessly, and making a meaningful difference in the lives of others,” said Rachelle.

“She brings both professionalism and heart to everything she does,” concluded Rachelle. “My wish for Shelby is that she continues to recognize and embrace her immense value.”

In observance of Martin Luther King Jr. Day, our offices are closed.If you, or someone you know needs help-- you are not...
01/19/2026

In observance of Martin Luther King Jr. Day, our offices are closed.

If you, or someone you know needs help-- you are not alone, the YWCA is here for you.

Please call our hotline. Your safety is our top priority.

24-hour Domestic Violence/Sexual Assault HOTLINES
(413) 733-7100
(800) 796-871

Llamanos Spanish-language
(800) 223-5001

Address

1 Clough Street
Springfield, MA
01118

Telephone

+14137323121

Website

https://linktr.ee/ywca_westernmass

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