02/09/2026
I want to take a moment and revisit this topic.....
We make every effort to respond to everyone in a timely manner, I want to be transparent with my message and lab process here at the office.
I do not check messages until late in the evening after clinic, and my staff will not pull me out of rooms for med refills, non-emergent questions, etc.. In a typical day, I get anywhere between 40-50 messages, and I try to respond to all of these at the end of the day, then my staff has to call each of these patients back the following day with my response.
My labs take anywhere from 1-3 days to result, then I have to go over each one, send my staff a message, so they can call each and every one of my patients and go over results. I still practice the "old school medicine way" of my staff calling and making sure labs are discussed with patients.
I have signs posted in my office that clearly state any medication refill request that are called in, can take anywhere from 24-48 hours, and this is business days, which is pretty standard.
I have had more and more patients sending me messages on my personal page at all hours of the night and on weekends wanting refills, lab results, and to discuss medical questions. If you want or need to send a message to staff, this can be done through my business page, or my business email, this is why these accounts were put in place. I know my staff get these as well, and with that being said, please respect our private home life. We all deserve time off with our family and the ability to decompress after hours. ❤️
Please plan accordingly in regards to your refills, and do not wait until the last minute when possible, this will avoid any interruption in your pharmaceutical needs.
I appreciate your cooperation and your understanding in this matter, and as always, it is a pleasure to take care of each and every one of you !!!