11/14/2025
Customer Care Representative
Location: Thornton, CO
Employment Type: Part-Time to start, possible Full-time at later date for the right fit.
👍About Us: Intrepid Bodyworks is a medically based, holistic health care practice dedicated to helping clients reduce or eliminate chronic pain through coordinated care — including acupuncture, chiropractic, massage therapy, and sports rehab therapy. With over a decade in business, our team is known for compassion, professionalism, and a whole-body approach to healing.
😀Position Summary: We’re looking for a Customer Care Representative who embodies empathy, professionalism, and positivity. This role is essential in creating a welcoming, supportive environment for every client who walks through our doors or calls our office. The ideal candidate is detail-oriented, adaptable, and able to balance independence with teamwork in a fast-paced, caring environment.
🗝️Key Responsibilities:
Greet and assist clients with professionalism, warmth, and respect
Manage appointment scheduling
Handle client inquiries by phone, email, and in person with accuracy and care
Maintain up-to-date records and ensure continuity across departments
Support the provider team by facilitating clear communication and follow-through
Participate actively in maintaining a calm, organized, and positive work environment
Additional duties as needed to maintain the work environment
❤️Qualifications:
Previous experience in customer service, healthcare, or office administration preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication
Ability to adapt quickly and stay calm under pressure
Positive attitude and self-led work style
Compassionate, non-judgmental approach to all clients
Team player who values collaboration and continuous improvement
🫂What We Value: At Intrepid Bodyworks, we believe that true care begins with kindness, understanding, and consistency. We’re looking for someone who reflects these values in every interaction — both with clients and colleagues.
👉To Apply: Submit your resume and a short cover letter explaining why you’d be a great fit for our team to Sydney@ibwhc.net
