02/20/2026
This is the POV of my new office manager while I’m explaining Medicaid challenges for the first time 😅🔥
Denials.
Delays.
Retro authorizations.
State processing timelines.
Resubmissions.
Follow-up calls.
And then… more follow-up calls.
It’s not always simple. But we don’t back down.
Being a spicy Latina-owned ABA company means resilience is part of our DNA. When there are barriers, we problem-solve. When there are delays, we advocate. When something gets denied, we review it, fix it, and resubmit. Because our families deserve that level of persistence.
And truthfully, that mindset didn’t start in business. It started with my mami 🥰
She raised me to never give up, to keep pushing when things felt complicated, and to always help others — even when it’s hard.
“Mija, pa’ lante. Siempre hay manera. Tú resuelve.”
That’s the energy I bring into this company every single day 💃🏽
Huge shoutout to Danielle who was on the receiving end of this full crash course and handled it like a champ 💗 You leaned in, asked thoughtful questions, and stayed solution-focused the entire time. I appreciate YOU!
And I am so grateful for Jocelyn and Exceptional Billing Services for helping us navigate the back end of it all. Esto es trabajo en equipo de verdad. Advocacy takes systems, persistence, and strong partners.
We’re building something resilient here — rooted in corazón, community, and that “pa’ lante” mindset. Let’s go!
