10/30/2025
At Excel Scientific, Inc., our success starts with people who take pride in every detail of the process, from order to shipment.
๐ง๐ต๐ถ๐ ๐บ๐ผ๐ป๐๐ต, ๐๐ฒโ๐ฟ๐ฒ ๐๐ฝ๐ผ๐๐น๐ถ๐ด๐ต๐๐ถ๐ป๐ด ๐๐ฒ๐น๐ฒ๐๐๐ฒ ๐๐ฒ๐น๐ถ๐, ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐๐๐น๐ณ๐ถ๐น๐น๐บ๐ฒ๐ป๐ ๐ฆ๐๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ผ๐ฟ, ๐๐ต๐ผ ๐ฒ๐ป๐๐๐ฟ๐ฒ๐ ๐๐ต๐ฎ๐ ๐ฒ๐๐ฒ๐ฟ๐ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐๐ฒ๐ ๐๐ต๐ฒ ๐พ๐๐ฎ๐น๐ถ๐๐ ๐ฎ๐ป๐ฑ ๐ฐ๐ฎ๐ฟ๐ฒ ๐๐ฒ ๐๐๐ฎ๐ป๐ฑ ๐ณ๐ผ๐ฟ.
๐ช๐ต๐ฎ๐ ๐ถ๐ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ ๐ผ๐ณ ๐๐ผ๐บ๐ฒ๐ผ๐ป๐ฒ ๐๐ถ๐๐ต ๐๐ผ๐๐ฟ ๐๐ถ๐๐น๐ฒ?
This role requires strong leadership, organizational skills, and a deep understanding of order processing, shipping logistics, and customer service operations. Itโs not just moving orders; itโs about creating and maintaining the processes that ensure every customer receives a consistent and timely experience. You need to listen carefully to customer needs, address their concerns with urgency and empathy, and provide clear communication from start to finish. You also have to build workflows that reduce errors, and make it easier for both the team and customers to navigate every interaction with confidence.
๐ช๐ต๐ฎ๐ ๐ถ๐ ๐๐ผ๐๐ฟ ๐ณ๐ฎ๐๐ผ๐ฟ๐ถ๐๐ฒ ๐ฝ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐๐ต๐ถ๐ ๐ท๐ผ๐ฏ?
My favorite part is the balance between problem-solving, leading my team, and connecting with people. I enjoy coaching my team members, aligning us all toward the same goals, and making sure everyone has the tools and guidance they need to succeed. I also love working directly with customers, finding solutions to their challenges, anticipating their needs, and ensuring they receive the same level of care every single time. Seeing both my team and our customers benefit from the processes and systems weโve built is incredibly fulfilling.
๐ช๐ต๐ฎ๐ ๐ฑ๐ผ ๐๐ผ๐ ๐น๐ถ๐ธ๐ฒ ๐ฎ๐ฏ๐ผ๐๐ ๐๐
๐ฐ๐ฒ๐น ๐ฆ๐ฐ๐ถ๐ฒ๐ป๐๐ถ๐ณ๐ถ๐ฐ ๐ฎ๐ ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ป๐/๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฟ?
Excel Scientific fosters a collaborative, supportive work environment where both customer satisfaction and operational excellence are top priorities. They value process improvement and give us the freedom to innovate through building workflows to make our shipping more efficient or implementing a system to make customer communication smoother. Leadership is approachable, team members support each other, and thereโs a shared understanding that every role contributes to delivering a consistently great customer experience.
๐ช๐ต๐ฎ๐ ๐๐ผ๐๐น๐ฑ ๐๐ผ๐ ๐๐ฎ๐ ๐๐ผ ๐๐ผ๐บ๐ฒ๐ผ๐ป๐ฒ ๐๐ต๐ผ ๐๐ฎ๐ป๐๐ฒ๐ฑ ๐๐ผ ๐ต๐ฎ๐๐ฒ ๐ฎ ๐ท๐ผ๐ฏ ๐น๐ถ๐ธ๐ฒ ๐๐ผ๐๐ฟ๐?
Be ready to wear many hats and think on your feet. This role blends operational expertise with a strong customer service mindset. Learn to look at problems from the customerโs perspective, then build processes that prevent those issues in the future. Above all, stay proactive. Seek out improvements, lead by example, and never underestimate the impact of a consistent, positive customer experience.
Thank you, Celeste, for leading with care, precision, and a genuine commitment to the work you do.
