03/26/2026
Dear Valued Clients,
We’re excited to share that we are in the process of transitioning to a new scheduling system, Ruana. This new platform will allow us to better serve you—especially those seeking insurance reimbursement—by enabling us to provide superbills more easily.
As we make this transition, here are a few important updates:
Online Booking Changes:
In order to keep from double booking, online booking through Vagaro will be disabled after the workday on Friday, March 27th. We will then continue moving all existing appointments into Ruana, and once that process is complete, online booking will be turned on in the new system. Until we complete our move, booking will need to be via phone or text. We anticipate online booking through Ruana by April 1st.
How to Book:
To book online through our new system, please visit:
https://therapeuticelements.getruana.com/booking
You may want to bookmark this link for easy access, or you can continue to use the “Book Now” button on our website or page.
No App Required:
At this time, Ruana does not have a downloadable app, so all booking will be done through the web link above.
New Intake Forms:
We will now be using online intake forms. You will receive an email prior to your appointment to complete your form. If you do not receive one, we will have a tablet available in-office for you to complete it upon arrival.
Please note: You only need to include insurance information if you plan to seek reimbursement after being referred by a Doctor, PT, or Chiropactor.
Phone Number Format:
When entering your phone number, please include a “1” before your area code (example: 1 540-555-5555) to ensure proper system formatting.
We appreciate your patience and understanding as we work through this transition. Our goal is to improve your overall experience and provide additional support for those utilizing insurance benefits.
If you have any questions or need assistance during this time, please don’t hesitate to reach out.
Warm regards,
Therapeutic Elements