03/18/2020
From the PSA:
Retail pharmacies do not shut down, not even in Italy. Retail pharmacists are the most easily accessible and most frequently visited health professionals. We are on the frontlines of this pandemic. Many of us will be utilized with either testing patients for the virus or administering vaccines when they become available. We all know that we will be exposed to the coronavirus, if we haven't already. Many of us are caregivers to our children and other family members, so we are committed to protecting ourselves and our patients & minimizing the spread of this virus. That being said, we need your help:
1. Please be patient with the pharmacy personell. We are trying our best to take care of each and every patient as quickly & efficiently as possible. Your health & safety is our #1 priority. We have initiated cleaning & disinfecting protocols that require time to perform. This, in addition to increased prescription volume, may increase waiting times for prescriptions, phone calls and counseling.
2. DO NOT come into the pharmacy if you are sick or have a fever. Send a family member or friend inside to pick up prescriptions or utilize drive-thru or our delivery service.
3. When waiting for prescriptions to be filled, try not to linger in crowded waiting areas. Step outside for a bit or sign up for text alerts. Also try to leave enough space between you & the person in front of you for both HIPAA reasons & social distancing.
4. Utilize any & all technology available like Pharmacy Apps & Web & Phone refills. Order your Prescription refills a few days in advance to give the pharmacy staff sufficient time to get them ready. Try to order 90 day supplies when insurance permits to limit trips to the pharmacy.
5. Do not call the pharmacy for non-essential matters or questions.
6. Try to use credit & debit cards to limit the amount of cash that you and the pharmacy staff have to handle.
7. Wash or sanitize your hands before and after touching anything in the pharmacy.
Thank you and stay safe..... Sincerely your retail pharmacist and pharmacy staff