04/24/2026
Service Desk Analyst I
Multi Specialty Medical Group
Ann Arbor, Michigan
4 mo contract May-Sept 2026
Join our client as a Service Desk Analyst I, where you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively.
This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities
● Respond to all customer contacts (phone, email, voicemail) efficiently.
● Troubleshoot various hardware and software-related issues.
● Ask fact-finding questions to resolve customer issues.
● Provide education to customers while assisting with their requests.
● Document requests and issues in a ticketing system.
● Maintain a positive attitude while providing excellent service.
Schedule and Shift Details
● Available for off-hours support on a rotating basis (On-Call).
Qualifications:
Associate degree or higher
Help Desk Support (1+ years)
Microsoft Windows (1+ years)
Active Directory (1+ years)
Citrix (1+ years)
1+ years of experience in ANY of the following:
Microsoft Office
Microsoft Azure
Compensation: $23-$25 per hour
Please reply to: info@docassociates.org