Odyssey Management Dental Speaking & Consulting

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Washington D.C., DC
Odyssey Management Dental Speaking & Consulting

Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

12/17/2025

Alright - I’m finally on TikTok and yes, I’m late to the game. Find me over there for quick updates and the latest trends in the dental industry. I’ve promised my team that I’ll go live more often 🙂 Feel free to peer pressure me!

12/16/2025

The Wisdom: What I Wish I Knew administrative webinar is officially on replay! If you’re handling schedules, claims, conversations, or the hundred tiny fires that pop up at the front, this session will feel like someone finally said the quiet parts out loud.

Take the hour. Watch the replay. Bring a notebook. The replay link is in the comments and share it with your admin crew.

12/15/2025

That little administrative shortcut you took last month? It might be the very thing a fraud investigator is tracking right now. We’re all worried about the big mistakes, but many dental leaders don't realize that common habits like tossing an "education letter" or billing under the wrong name are viewed as serious regulatory risks. The feeling of constantly guessing about compliance is exhausting.

If you are carrying the weight of compliance on your shoulders, you need to hear this episode.

In EP 164 of Nobody Told Me That, I sit down with dental attorney Justin Withrow to reveal the serious legal exposure points in your practice. We’re providing the critical distinction between an error and a fraud claim, and exactly what you need to organize before an audit hits.

In this episode, you will find out:
👉 Why those "education letters" are tracked for years to be used as evidence against you.
👉 The immediate, practice-crippling consequence of failing to check the OIG Exclusion List.
👉 How to use Informed Consent as a documented shield against board complaints.

Don't wait for a subpoena to learn these rules.

🗨️ What's the one compliance issue that makes you feel most exposed right now? Share your experience in the comments..

12/12/2025

Did you know your dental career can grow Beyond the Operatory without leaving the industry? Are you a dental professional who's ever wondered what other roles exist within the dental industry outside of clinical care? Whether you're a manager, dentist, assistant, or hygienist, this workshop is your chance to explore what's possible.

Join Teresa and Angela for a full-day, in-person workshop designed to help you discover alternative career paths within the dental field through speaking, coaching, consulting, and more.

We’ll explore:
✅ Real-world income expectations of non-clinical roles
✅ What the hustle really looks like in the beginning
✅ The power of niching down and building your personal brand
✅ Gallup Strengths coaching to help you leverage your natural talents
✅ Honest insight into the entrepreneurial journey

This isn’t a “how to quit your job” seminar—it’s a supportive, information-packed day to help you gain clarity and direction if you’re curious about what else is out there.

🎉 Bonus features:
• Pre-event networking event
• Post-event check-in webinar
• 3–6 months of WhatsApp support
📍Date: March 6
📍Location: Northern Virginia
👥 Limited to 20 attendees

Curious about expanding your role in the dental industry? Join us and explore what’s possible. Link to register in the comments.

12/11/2025

Don’t Risk Your License. Period.

The most valuable asset in a dental practice is the doctor’s license. Compliance with federal and state rules safeguards the ability to provide patient care. Fraudulent practices or careless billing can jeopardize that license, creating costly consequences. Staying educated on coding best practices and fraud triggers ensures long-term security for both the doctor, the team and the patients they serve.

✨ Interested in the full discussion? Watch the full podcast episode 159: “Nobody Told Me That EP 159 My Takeaways From The NADP Meeting”

12/10/2025

SAVE THE DATE: I’m back in Fort Lauderdale!

Patterson Dental is hosting my full-day “Dental Insurance For The Team” session on June 12, 2026. We’ll discuss the issues that slow your schedule, your claims, and your sanity and we’ll do it with solutions your team can use right away.

Mark your calendars and start nudging your coworkers now. Stay tuned for registration details! You won’t want to miss this one.

12/08/2025

We’re doing it again! Virtual Dental Insurance in a Day returns on April 10, 2026, and I can’t wait to spend a full day teaching you about plan designs, denials, and documentation. This was a hit last year and attendees left with a ton of resources and know-how.

This session is built for insurance coordinators, dentists and managers who want clarity, fewer insurance headaches

Registration opens soon, keep an eye out!

12/05/2025

We’re just one week out from my December 12th session with the Circle of Dental Excellence team in Philly! Can’t make it to Philly? Grab a virtual seat, the content is the same, and you’ll walk away with plenty to implement before 2026 hits.

And if you haven’t heard, CODE’s deal is still live: 12 masterminds + live events for $150. It’s one of the easiest yeses of the year!

12/04/2025

How to Handle Customers Who Avoid Payment

Some customers are skilled at lying and creating confusion to avoid payment. Dealing with them requires caution, firmness, and consistency. By calmly verifying records, addressing their claims without confrontation, and removing opportunities for excuses, you ensure they cannot manipulate the system. Without this vigilance, a practice risks repeated financial losses and ongoing frustration from dishonest clients.

You won’t believe how this patient tried to dodge paying.

12/03/2025

Two weeks out and the countdown is REAL. Kevin Henry and I will cover 2025’s craziness and give you a heads up about next year. Think trends, stats and predictions. Grab your seat and let’s get your team ready for what’s coming. Replay will be available.

12/02/2025

Let’s be real: Stepping up to lead often feels like a high-stakes guessing game. That single tough conversation, the persistent resistance, or the feeling that you’re constantly cleaning up office mess, it’s exhausting. "Why wasn't I prepared for this?" is the question on every manager’s mind. If you’re feeling the weight of management, this episode is for you.

In Episode 163, I brought in my two friends Ashley Bond and Lorie Streeter for a candid discussion about the real-world of dental management. We’re going beyond theory to give you strategies.

Up for discussion:
👉 Tricky People: Handling complex staff issues and office drama like a seasoned pro.
👉 Pushback Mastery: Using specific scripts to respond to resistance firmly yet respectfully.
👉 Guilt-Free Boundaries: Protecting your time and energy without feeling like the bad guy.
👉 Energy Shielding: Practical ways to maintain your own calm when the team room heats up.

This is the requested follow-up to our popular "Administrative Wisdom" session because we had so much more to cover! Find the original webinar link in the comments ⬇️

💬 Your turn: What is the most challenging part of managing your team this week?

12/01/2025

🎄 Tis the season for patients suddenly remembering they have benefits to use! Get ready for these annual whines:

👉🏻 But I'll lose it if I don't get my tooth fixed this year!
👌🏻 I wish you'd told me ....
👎🏻 The doctor told me I need this done ASAP (back in June 🙄)

Any others? 😄

Address

Washington D.C., DC

Website

https://www.odysseymgmt.com/

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Talking Insurance & Management!

Teresa brings energy and knowledge to her audiences. Her classes are full of fun and learning - even when we’re reviewing pages of insurance reports (like the picture above!)

She started out in the dental office then moved into speaking/consulting. She recently decided to concentrate on the speaking part of her business and limited her consulting time. Teresa works with several dental corporations as an adviser and KOL (key opinion leader). She has her finger on the pulse of insurance and management issues.

Take a look at her website and articles and then listen to her podcast to learn more about her style. Thanks for stopping by!