Odyssey Management Dental Speaking & Consulting

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Odyssey Management Dental Speaking & Consulting

Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

04/01/2026

Your leadership style may be slowing your team down.

Every leadership style has strengths and gaps, but problems arise when leaders lack self awareness. Olivia Smith has observed that hands off leaders often need strong operational partners to drive accountability and follow through. Teams want clarity, consistency, and to know their work matters. Training alone does not create change without auditing, follow up, and ownership. Effective leadership comes from aligning behavior with intention, especially during stressful moments.

Watch the full podcast "Nobody Told Me That Episode 165 Secrets of Dental Practice Management No One Talks About!" with guest Olivia Smith OS Dental Consulting

This podcast is brought to you with the support of Synergy Dental Partners

03/30/2026

Mid-year is the perfect time to pause and take a look at your insurance systems. On June 10, I’ll present my annual Mid-Year Insurance Check-In where we’ll review your claims processes, talk through Open Season and year-end prep, and look ahead to 2027 coding updates.

Bring your questions. I’ll save time at the end for Q&A. Thanks to Vyne Dental for hosting! 🔗 Register here: https://www2.vynedental.com/TeresaLink

03/27/2026

Managing employees is often more challenging for dentists than treating patients, especially when miscommunication and unclear expectations are involved.

Team conflict, lack of defined job duties, and hesitation around authority will create tension in the office. The doctor and office manager should be in agreement on how much autonomy the manager truly has. Dr. Amrita Patel and I chat about the difference between being busy and being productive. When you’re productive you’ve shared duties and tasks with team members instead of taking it all upon yourself. That’s too much pressure!

Watch the full podcast of Nobody Told Me That! EP 161 The Real World of Dentistry No One Prepares You For with guest Amrita Patel

03/26/2026

I was asked by the National Dental EDI Council to present an update on today’s Administrative Workforce. Last year’s presentation was interactive and eye opening for both sides (carriers and providers). From an insurance coordinator’s point of view, I describe pressure points, daily duties, disruptive administrative burdens and patient perceptions of their coverage. I expect lots of questions and discussion with my NDEDIC colleagues.

If you’re an insurance coordinator, what message would you like me to convey to them? Constructive messages, please! 😄

03/25/2026

D3 students aren't usually excited about a class on dental insurance! I suggested they set a 1-2 year calendar reminder and retrieve this handout. They can use it as a quick primer before they consider the pros and cons of participation and how to best work with an insurance coordinator. Thank you to Dr. Mauro Mesko and Nova Southeastern for hosting me again!

03/20/2026

This is a true crime story that shook the dental profession and exposed serious failures in patient safety, oversight, and accountability. In this video, we discuss the disturbing case of a dentist recently sentenced to 75 years to life in prison for multiple s*x related offenses against patients and a staff member. Prosecutors described his actions as a reign of terror, with victims ranging in age from 19 to 73. Much of the alleged abuse occurred while patients were under anesthesia and alone in treatment rooms, raising critical concerns about sedation protocols, supervision, and safeguards in dental practices. The case ultimately came to light when a dental assistant recorded an assault and reported it, an act that required extraordinary courage.

🎧 Check out the full episode 160 with guest Kevin Henry!

This episode of Nobody Told Me That is made possible with support from Synergy Dental Partners.

03/19/2026

This is the fastest way you end up under investigation!

The quickest way to find yourself under investigation by an insurance company or a board investigator is when a patient makes a formal complaint. Typically, patients complain for one of two reasons: either there was an adverse outcome from a procedure, or they feel they were financially deceived and "ripped off". Triggering these complaints is the quickest way to end up on the defense against enforcement regulators.

Watch the full podcast "Nobody Told Me That Episode 164 How To Protect Your Dental License" to learn more.

Thanks to Synergy Dental Partners for helping make the Nobody Told Me That podcast possible.

03/17/2026

Two conversations with office managers after a recent class led to this solo podcast episode.

One manager shared how exhausted she felt but also guilty about considering a change because the team depended on her. Another worried she was falling behind other offices using more technology and AI. Both conversations came back to the same themes: obligation, comparison, and staying curious about growth.

Watch the full episode 169: I Taught Dentists Leadership (And I Learned This!)

03/16/2026

Busy managing insurance or the front office? Let’s make it easier. At the 2026 TDA Meeting in San Antonio, I’ll guide you through Dental Insurance in a Day on May 7 so you can handle claims with confidence, whether you’re in- or out-of-network.

Then on May 8, join TDA’s first Front Office Forum for roundtable discussions that help you share solutions and learn from others in similar roles.

Seats fill up fast, register now and let’s connect in San Antonio!

03/12/2026

Criminal vs. Civil. What is the difference?

The easiest way to understand the distinction between criminal and civil law is to look at the consequences. Criminal cases put your personal liberty at risk, meaning a judge could sentence you to jail time. Civil matters, conversely, usually involve a loss of money or privileges. However, dental board matters sit somewhere in the middle. They are considered quasi-civil and quasi-criminal because they can result in administrative fines or the suspension and revocation of your professional license.

💻 Watch the full podcast "Nobody Told Me That Episode 164 How To Protect Your Dental License" to learn more.

This episode of Nobody Told Me That is made possible with support from Synergy Dental Partners.

03/11/2026

Join us on Friday, September 25, 2026, at The Vivos Institute in Denver for a day specifically designed for experienced managers and owners.

Register by May 31st for Early Bird pricing - it saves $120 on your registration!

03/10/2026

Geri Gottlieb and I had such a great time kicking off our “Participation Decisions for 2026 and Beyond” sessions for the Comprehensive Care Club in a March 4 webinar. Thank you to everyone who joined us and shared thoughtful questions.

Next up is the live workshop on March 20 at the Blue Water Convention Center in Port Huron, Michigan. I’m really looking forward to spending more time on this topic and continuing the discussion with those attending.

See you in Port Huron!

Address

Washington D.C., DC

Website

https://www.odysseymgmt.com/, https://www.youtube.com/@odysseymgmt, https://www.dentalrevenuenetwork.com/

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Want your practice to be the top-listed Clinic in Washington D.C.?

Talking Insurance & Management!

Teresa brings energy and knowledge to her audiences. Her classes are full of fun and learning - even when we’re reviewing pages of insurance reports (like the picture above!)

She started out in the dental office then moved into speaking/consulting. She recently decided to concentrate on the speaking part of her business and limited her consulting time. Teresa works with several dental corporations as an adviser and KOL (key opinion leader). She has her finger on the pulse of insurance and management issues.

Take a look at her website and articles and then listen to her podcast to learn more about her style. Thanks for stopping by!