HOMELINK

HOMELINK HOMELINK is an innovative national provider of integrated specialty services to the healthcare and workers’ comp industries.

As a privately held, employee-owned company, our associates are naturally motivated to improve the lives of everyone we serve. HOMELINK offers centralized intake, billing and reporting services to approximately 150 contracted referral sources. The 325 employees currently coordinate over 220,000 new patient referrals a year.

12/30/2025

At HOMELINK, it’s all about gratitude…

As the year draws to a close, we pause to reflect on the moments that brought us together and the partnerships that made a difference. This season isn’t just about celebration; it’s about gratitude for the trust, collaboration, and care we’ve shared with our colleagues, clients, and community.

From all of us at HOMELINK, thank you for being part of our journey. May your holidays be filled with joy, rest, and meaningful connections. Here’s to a new year of possibility, partnership, and better care, together.

Happy Holidays!

The best gifts are the ones that are felt deeply…In our work, the most powerful gifts aren’t found under a tree. They’re...
12/23/2025

The best gifts are the ones that are felt deeply…

In our work, the most powerful gifts aren’t found under a tree. They’re the moments of genuine human connection — with our clients, patients, and coworkers.

This is what matters most: the human connection created when we help a teammate, meet a patient’s need, or show up for our clients. It’s finding the humanity in everyone we work with and letting that guide our actions.

These are the gifts that drive better care. It’s not about “closing claims.” It’s about our mission to truly improve the lives of everyone we serve.

Sometimes what’s needed isn’t a great strategy or new technique. It’s being willing to demonstrate compassion…For clai...
12/18/2025

Sometimes what’s needed isn’t a great strategy or new technique. It’s being willing to demonstrate compassion…

For claims managers, it’s about demonstrating humanity. And it’s more than just a "soft" skill. It’s an extremely effective way to avoid litigation.

An injured worker doesn’t just hire an attorney because their claim was technically denied. They hire an attorney because they were ignored, confused, or made to feel like a number.

When an adjuster leads with genuine empathy and clear communication, they build the most valuable asset in the claim: trust.

Yes, patients need network coverage, but what they really need is access to timely, high-quality care… Everyone wants "w...
12/16/2025

Yes, patients need network coverage, but what they really need is access to timely, high-quality care…

Everyone wants "wide" and "deep" networks. But a massive network filled with outdated directories, long wait times, and misaligned incentives is an illusion of access. It doesn't serve the member, and it doesn't serve the health plan.

We need more than acceptable discounts. We need proof of performance.

Quality assurance shouldn't be a compliance exercise. It’s the foundation of great care delivery.

What happens when there aren’t enough hands to catch the falling pieces? For claims teams, the answer is costly.We’re at...
12/11/2025

What happens when there aren’t enough hands to catch the falling pieces? For claims teams, the answer is costly.

We’re at a pivotal moment: workforce shortages and rising adjuster turnover are driving up costs, slowing claim closures, and putting customer satisfaction at risk. Every delay means higher indemnity, medical spend, and pressure on your combined ratio.

When talent is stretched thin, the right partnership becomes your operational advantage. Collaborating with specialized ancillary service providers can help claims teams manage complex cases more efficiently, streamline communication, and maintain quality outcomes — even when internal resources are limited.

It’s more than numbers and outcomes — it’s about standing beside your team and every injured worker, making sure no one faces recovery alone.

Member Satisfaction isn’t a “nice-to-have.” It’s the ultimate measure of value in group health.We invest heavily in cost...
12/10/2025

Member Satisfaction isn’t a “nice-to-have.” It’s the ultimate measure of value in group health.

We invest heavily in cost containment, innovative care models, and digital tools. But if members still feel friction when accessing care, we’re missing the mark.

A truly successful group health plan is defined by the Member Experience. This is what drives outcomes, retention, and trust. Here’s what matters most:

Clarity: Benefit design should be simple and transparent.
Convenience: Care should be quick and painless
Trust: Your plan should feel like care, not just coverage

When friction persists, care is delayed, costs rise, and employees disengage from their benefits.

These aren’t just service standards. They’re strategic levers for better STAR ratings, lower grievances, and stronger ROI.

The great paper chase is on. You know the drill…Provider says, “We emailed it.”Inbox says, “Nope.”You called. They said,...
12/04/2025

The great paper chase is on. You know the drill…

Provider says, “We emailed it.”
Inbox says, “Nope.”
You called. They said, “We’ll resend.”
………..still waiting…


This isn’t an ultra-marathon. Obtaining documentation doesn’t have to be so hard.

At HOMELINK, we’ll chase down every missing document, verify it, and deliver it straight to you.

No sweat.

THIS WEEK: Congress is considering legislation that would extend the Hospital-at-Home waivers through 2030.It’s not just...
12/02/2025

THIS WEEK: Congress is considering legislation that would extend the Hospital-at-Home waivers through 2030.

It’s not just a policy update. It’s a signal that acute care in the home is critical to the benefit strategy.

Why does this matter?
• Cost Control: Hospital-at-home programs consistently deliver hospital-level care at lower cost, reducing unnecessary inpatient spend.
• Member Experience: Patients prefer care at home. Extending waivers means you can offer benefits that align with consumer expectations and improve satisfaction.
• Network Strategy: As care shifts outside traditional facilities, provider partnerships and reimbursement models will have to adapt.

The takeaway: This isn’t a temporary fix. It’s a structural shift that will impact benefit design, contracting, and cost management for years to come.

Service is at the heart of everything we do. This Thanksgiving, we reflect on the care that drives our work and the trus...
11/26/2025

Service is at the heart of everything we do.

This Thanksgiving, we reflect on the care that drives our work and the trust our partners place in us. During last week's celebration, our president, Matt Waller, took time to serve employees — a small way to honor the incredible teams that serve our clients and patients with dedication every day.

Wishing you a season filled with thankfulness and joy. Happy Thanksgiving!

Recovery takes more than time — it takes specialized care. With advanced techniques, hand therapists can guide healing a...
11/26/2025

Recovery takes more than time — it takes specialized care. With advanced techniques, hand therapists can guide healing and improve patient outcomes for upper extremity injuries.

Secure your spot for next week's CEU webinars, including “Hand Therapy 101,” presented by Emily Mentzer Driscoll, OTR/L, CHT, with Athletico.

https://vgmhome.link/CEUDEC25

Complex Rehabilitation Technology (CRT) plays a vital role in enhancing mobility, independence, and quality of life for ...
11/20/2025

Complex Rehabilitation Technology (CRT) plays a vital role in enhancing mobility, independence, and quality of life for individuals across diverse populations — including injured workers.

Don't miss the opportunity to learn more about CRT on Dec. 3 in a session led by Kyle Walker, MHA, ATP and Adam Robledo, ATP of Reliable Medical.

👉 Register now to access this webinar: https://attendee.gotowebinar.com/register/8316345763646021466?source=FB

The workers’ comp irony: fewer claims but higher stakesConsider this data point from the NCCI: Both medical and indemnit...
11/20/2025

The workers’ comp irony: fewer claims but higher stakes

Consider this data point from the NCCI: Both medical and indemnity claim severity increased by an estimated 6% in 2024.

Bottom line: there are fewer injuries, but the ones that happen are far more expensive.

This trend is reshaping priorities. Insurers and TPAs need partners who can:
• Proactively manage high-value claims through clinical oversight of home health, DME, and therapy.
• Deliver data-driven outcomes that reduce recovery time and ultimate claim cost.
• Focus on return-to-work to minimize indemnity exposure.

Address

1111 Van Miller Way
Waterloo, IA
50701

Opening Hours

Monday 8am - 5:30pm
6pm - 7pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

8004821993

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