Shopko Optical

02/17/2023

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking an Optical Manager to lead our team in our Watertown, South Dakota location.
POSITION SUMMARY:

Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.

Taking Care of our teams who take Care of our Patients

Competitive Wages, Incentives, Bonus
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

DRIVE BUSINESS

Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
LEADERSHIP

Hire, develop and train teammates
Manage teammate performance
Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
CUSTOMER SERVICE AND PATIENT CARE

Provide and continuously model excellent customer service in all customer interactions
Provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls


MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

ABO/Shopko OCE Certification required within 12 months of hire/promotion
High School Graduate or equivalent
3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
Optician experience desired
Proven ability to lead, coach and build relationships in a professional environment
Able to direct and motivate a diverse teammate network
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs


ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company

09/28/2022

The views ahead 🍂 can definitely make you appreciate having clear, healthy vision. Find peak times to view the fall colors in your area: https://www.americanforests.org/fall-foliage-map/

Use to share your favorite sights of the season!

View our fall foliage map to see when leaf peeping is at its prime near you!

04/12/2022

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Opticians to join our team in Watertown, South Dakota! On the job training provided. Part-time opportunities available.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

Competitive Wages
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

· Provide excellent customer and patient service according to company and Optical Center standards

· Analyze patient eyewear needs

· Recommend specific lenses, lens coatings and frames to satisfy patient needs

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

· Order and dispense eyewear accurately and professionally

· Assist patients with proper frame repairs and adjustments

· Show patients how to insert, remove and care for their contact lenses

· Assist Optometrist with case histories and screenings



BUSINESS AND OPERATIONAL STANDARDS

· Maintain a complete knowledge of third-party plans and claims

· Explain promotions and special lens offerings to patients and customers

· Balance accounts

· Prepare work orders containing specific instructions for Optical Lab

· Process medical billing information

· Ensure proper merchandising of frame inventory



MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· High School Graduate or equivalent

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

In Washington State, teammate must register with Washington State Department of Health as an Apprentice Optician which requires a High School Diploma or equivalent

· Previous experience in an office and/or optical dispensing is preferred

· Able to handle multiple customer interactions/phone calls at a time

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing



ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development





These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

05/11/2020

Your Watertown Shopko Optical is now open for all eye care and eyewear needs by appointment. View the precautions we're taking to protect your safety: https://bit.ly/2YIwapC

04/29/2020

Your Watertown Shopko Optical is now open for essential eye care needs by appointment. View the precautions we're taking to ensure our patients and staff are safe during this time: https://bit.ly/2W505We

10/08/2019

Hey, neighbor! There's a Shopko Optical store now open in Watertown. Book an appointment today: http://bit.ly/2MsEQsH