02/10/2026
OFFICE POLICIES
These policies are designed to protect your privacy, maintain a consistent therapeutic environment, and ensure that all clients receive the highest quality of care. By scheduling with this practice, you agree to the following guidelines.
Scheduling & Appointments
• Sessions are by appointment only.
• I see clients Monday–Thursday during designated clinical hours.
• I do not offer Friday, weekend, or after-hours appointments.
• Appointment times are reserved specifically for each client.
• Weekly attendance is recommended for effective therapeutic progress.
Cancellations & No-Shows
• Cancellations must be made within the timeframe outlined in your intake paperwork.
• Late cancellations and no-shows result in fees as agreed upon in your intake forms.
• Excessive cancellations, rescheduling, or missed appointments may result in removal from the schedule.
• No-show fees are automatically billed to the card on file.
Confidentiality
• Your privacy is protected by federal and state law.
• No information will be released without a signed authorization form.
• Parents or family members of adult clients do not have access to therapy information.
• Confidentiality limitations (danger to self/others, abuse, etc.) are reviewed during intake.
Arrival & Office Etiquette
• Please arrive at your scheduled time, not early.
• Early arrivals should wait in the car or another private location until the session begins.
• Do not ring the doorbell or knock. Sessions may be in progress.
• Clients may enter quietly at their appointment time.
• Only the scheduled client is permitted inside the office. No additional guests, family members, or companions are allowed due to confidentiality and HIPAA regulations.
Communication Policy
• Communication is available Monday–Thursday only.
• Messages sent outside these days will be answered during regular business hours.
• Email and portal messages are intended for scheduling or brief logistical questions only.
• Clinical concerns, emotional processing, and therapeutic work must occur during scheduled sessions.
• This practice does not offer crisis support.
• In an emergency, call 911, 988, or your local crisis hotline immediately.
Telehealth
• Telehealth sessions are offered through a secure, HIPAA-compliant platform.
• Clients must be in a private, quiet environment with a stable internet connection.
• Sessions cannot be conducted while driving, at work, or in public locations.
• Telehealth is not appropriate for crisis situations.
Payment & Billing
• All clients must keep an active card on file.
• Self-pay rate: $150 per 50-minute session, charged at the time of service.
• Copays and coinsurance are charged at the time of session.
• Insurance claims are submitted after each session.
• If insurance delays, denies, or adjusts payment, the remaining balance will be invoiced.
• Unpaid invoices must be resolved promptly; the card on file will be charged if payment is not received.
• Ongoing unpaid balances may result in a pause or termination of services.
Therapeutic Expectations
• Therapy is a collaborative process.
• Consistency, engagement, and participation support effective progress.
• Clients are expected to arrive on time, attend regularly, and communicate respectfully.
• This practice is not suitable for individuals requiring on-call support, crisis stabilization, or high-frequency communication outside of sessions.
Termination of Services
Services may be paused or terminated due to:
• Repeated policy violations
• Nonpayment or unresolved balances
• Frequent cancellations or no-shows
• Safety concerns
• Appropriateness of fit
• Client relocation outside allowed telehealth jurisdictions
Referrals will be provided when clinically appropriate.
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