04/23/2026
Crises can strike people of any age, from stressed children who lash out in the classroom to senior citizens whose anxiety turns to anger. When someone is in crisis, communicating with them can feel challenging. Some things that usually feel natural, such as reasoning or mirroring their body language, may actually deepen the crisis. However, communicating with someone during crises is far from a lost cause. With knowledge of verbal and nonverbal signals, plus safety tips, you can more effectively communicate with people experiencing crises.
Verbal Signals
Words matter, especially during a person's crisis. Opt to make simple requests instead of trying to reason. Focus on what is happening now and in the near future rather than the past or events further out. Strive to keep your speech measured and simple. It can also be helpful to avoid placing any time constraints on the discussion as well.
Using Requests Over Reasoning
As a crisis develops, the upset person may temporarily lose the ability to reason effectively. Feelings can become their driving force rather than reason-based thinking. This means that trying to resolve a crisis through verbal reasoning will likely not be useful. Even something as seemingly benign as explaining the situation can instead inflame it.
Instead, a more productive tactic is using simple requests. Examples include asking the person to sit down, drink some water, or go on a walk. However, avoid making direct or vague demands like "calm down," or “relax,” as these may cause agitation. The goal is to keep your requests gentle, along the lines of, "Hey, let's talk a little more quietly because we're bothering people." Also avoid using any kind of demanding or confrontational language, such as, “You need to sit down.” (Psychology Today ❤️)
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