BAC Office

BAC Office The “B-A-C” in BAC Office stands for

Billing
Administration
Credentialing

📊 BAC-Office E/M Coding SeriesCommon E/M Documentation MistakesIncomplete documentation can lead to downcoding, claim de...
03/30/2026

📊 BAC-Office E/M Coding Series

Common E/M Documentation Mistakes

Incomplete documentation can lead to downcoding, claim denials, or audit risks.

Here are some common mistakes to avoid:

❌ Insufficient documentation of Medical Decision Making

❌ Failing to document medication management or risk factors

❌ Copy-and-paste notes that do not reflect the actual visit

❌ Missing time documentation when billing based on total time

💡 Billing Tip:
Ensure documentation clearly supports the complexity of the visit and services provided.

Strong documentation protects both providers and reimbursement accuracy.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📊 BAC-Office E/M Coding SeriesWhen to Use G2211Code G2211 is an add-on code used to reflect the additional complexity in...
03/27/2026

📊 BAC-Office E/M Coding Series

When to Use G2211

Code G2211 is an add-on code used to reflect the additional complexity involved in ongoing patient care.

It is typically used with certain Evaluation & Management (E/M) services when the visit is part of long-term, continuous care for a patient.

✔ Often used in primary care or behavioral health settings
✔ Reflects longitudinal care relationships
✔ Must be billed with a qualifying E/M code

💡 Billing Tip:
Always confirm payer policies before billing G2211, as coverage requirements may vary.

When used appropriately, G2211 can help practices capture the true complexity of patient care.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📊 BAC-Office E/M Coding SeriesUnderstanding Medical Decision Making (MDM)Medical Decision Making is a key factor used to...
03/25/2026

📊 BAC-Office E/M Coding Series

Understanding Medical Decision Making (MDM)

Medical Decision Making is a key factor used to determine the appropriate Evaluation & Management (E/M) code level.

MDM is determined by three elements:

✔ Number and complexity of problems addressed
✔ Amount and complexity of data reviewed or analyzed
✔ Risk of complications and/or morbidity

These elements determine whether the visit qualifies as straightforward, low, moderate, or high complexity.

💡 Billing Tip:
For most outpatient visits, two of the three MDM elements must meet or exceed the required level to select the correct E/M code.

Understanding MDM helps providers code confidently and compliantly.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📊 BAC-Office E/M Coding Series99213 vs 99214 — What’s the Difference?Two of the most commonly billed Evaluation & Manage...
03/23/2026

📊 BAC-Office E/M Coding Series

99213 vs 99214 — What’s the Difference?

Two of the most commonly billed Evaluation & Management codes for established patients are 99213 and 99214. Understanding the difference helps ensure accurate billing and proper reimbursement.

✔ 99213
Low level medical decision making
Typically used for stable conditions requiring limited management.

✔ 99214
Moderate level medical decision making
Used when multiple problems, medication management, or higher risk factors are involved.

💡 Billing Tip:
Since the 2021 E/M guideline changes, code selection is based primarily on Medical Decision Making (MDM) or total time spent on the date of service.

Correct E/M coding helps prevent downcoding, denials, and compliance risks.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📡 BAC-Office Telehealth Billing SeriesTop Telehealth Billing MistakesTelehealth has become a permanent part of healthcar...
03/20/2026

📡 BAC-Office Telehealth Billing Series

Top Telehealth Billing Mistakes

Telehealth has become a permanent part of healthcare delivery—but billing errors can still lead to claim denials, delays, and compliance risks.

Here are some of the most common telehealth billing mistakes we see:

❌ Wrong POS Code
Using the incorrect Place of Service can cause claims to process incorrectly. Always verify whether POS 02 or POS 10 applies based on the patient’s location.

❌ Missing Modifier 95
Many payers require Modifier 95 to indicate a telehealth service using real-time audio/video technology.

❌ Billing Non-Covered Telehealth Services
Not all services are eligible for telehealth with every payer. Always verify payer-specific coverage rules.

❌ Missing Patient Consent Documentation
Telehealth encounters should include documentation confirming patient consent for telehealth services.

💡 Billing Tip:
Review payer policies regularly and ensure documentation supports the telehealth service billed.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📡 BAC-Office Telehealth Billing SeriesTelehealth Documentation ChecklistAccurate documentation is essential for teleheal...
03/18/2026

📡 BAC-Office Telehealth Billing Series

Telehealth Documentation Checklist

Accurate documentation is essential for telehealth compliance, claim approval, and audit protection. When documenting telehealth visits, make sure the following elements are included in the medical record:

✔ Document the Technology Used
Example: Real-time interactive audio and video communication.

✔ Document Patient Location
Example: Patient located at home during the telehealth encounter.

✔ Document Provider Location
Example: Provider located in the medical office.

✔ Document Patient Consent
Confirm that the patient consented to telehealth services prior to the encounter.

💡 Why it matters:
Incomplete telehealth documentation can lead to claim denials, compliance risks, and reimbursement delays.

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BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





🍀 Happy St. Patrick’s Day from BAC-Office! 🍀Wishing our clients, partners, and healthcare providers a day filled with go...
03/17/2026

🍀 Happy St. Patrick’s Day from BAC-Office! 🍀

Wishing our clients, partners, and healthcare providers a day filled with good luck, success, and prosperity.

Just like a four-leaf clover, the right support can make all the difference. At BAC-Office, we’re here to help your practice thrive with expert:

💳 Billing
📋 Administration
✔ Credentialing

Thank you for trusting BAC-Office to support your practice and revenue cycle.

May your day be filled with a little luck and a lot of success! ☘️

—

BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com

📡 BAC-Office Telehealth Billing SeriesCommon Telehealth CPT CodesUnderstanding the most commonly used telehealth CPT cod...
03/16/2026

📡 BAC-Office Telehealth Billing Series

Common Telehealth CPT Codes

Understanding the most commonly used telehealth CPT codes helps ensure accurate claims submission and proper reimbursement.

✔ Evaluation & Management (E/M)
Used for established patient medical visits
• 99213
• 99214
• 99215

✔ Behavioral Health
Common telehealth services for mental health providers
• 90791 – Psychiatric Diagnostic Evaluation
• 90834 – Psychotherapy (45 minutes)
• 90837 – Psychotherapy (60 minutes)

✔ Add-On Code
• G2211 – Visit complexity add-on code used with certain E/M services.

💡 Billing Tip:
Always verify payer-specific telehealth coverage and documentation requirements before billing. Telehealth policies can vary between insurers.

Accurate coding helps practices maintain compliance, reduce claim denials, and improve revenue cycle performance.

—

BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📡 BAC-Office Telehealth Billing SeriesTelehealth Billing Modifier: 95When billing telehealth services, using the correct...
03/13/2026

📡 BAC-Office Telehealth Billing Series

Telehealth Billing Modifier: 95

When billing telehealth services, using the correct modifier is essential to ensure claims are processed correctly.

✔ Modifier 95 indicates that a service was provided using real-time interactive audio and video telecommunications technology.

Common CPT codes often billed with Modifier 95 include:

• 99213
• 99214
• 90791
• 90834
• 90837

(Payer policies may vary.)

💡 Billing Tip:
Always verify payer requirements. While many insurers require Modifier 95 for telehealth visits, some plans may require the GT modifier or follow different billing guidelines.

Understanding telehealth modifiers helps ensure accurate claims submission, compliance, and proper reimbursement.

—

BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com





📡 Telehealth Billing Basics: POS 02 vs POS 10Correctly reporting the Place of Service (POS) is essential when billing te...
03/11/2026

📡 Telehealth Billing Basics: POS 02 vs POS 10

Correctly reporting the Place of Service (POS) is essential when billing telehealth visits. Using the wrong POS code can lead to claim delays or denials.

✔ POS 02 – Telehealth provided when the patient is not located in their home
Examples include clinics, hospitals, and skilled nursing facilities.

✔ POS 10 – Telehealth provided when the patient is located in their home
Examples include a patient’s residence, apartment, or temporary residence.

💡 Billing Tip:
Always confirm the patient’s physical location at the time of the visit, as this determines the correct Place of Service code for billing.

Understanding these distinctions helps ensure accurate claims, proper reimbursement, and compliance with payer requirements.

—

BAC-Office
Billing | Administration | Credentialing
🌐 www.bac-office.com

📊 BAC-Office March Newsletter is Here!Staying ahead in medical billing, administration, and credentialing means keeping ...
03/10/2026

📊 BAC-Office March Newsletter is Here!

Staying ahead in medical billing, administration, and credentialing means keeping up with constant industry updates. Our March BAC-Office Newsletter is now available and packed with practical insights and free resources for healthcare practices.

Inside this month’s issue:

✔ Key medical billing insights for 2026
✔ Practice management and workflow tips
✔ Helpful coding and compliance reminders
✔ Free downloadable resources for healthcare teams

At BAC-Office, we believe informed practices run stronger operations. Our goal is to provide valuable tools and insights that help healthcare providers stay efficient, compliant, and financially healthy.

📖 Read the full newsletter:
https://bac-office-newsletter-march-2026.my.canva.site/

BAC-Office, LLC
Billing | Administration | Credentialing

📧 info@bac-office.com

🌐 www.bac-office.com

📞 (808) 909-2003

📌 Free Download for Medical PracticesOne of the most overlooked tools in healthcare billing is a Credit Card Authorizati...
03/09/2026

📌 Free Download for Medical Practices

One of the most overlooked tools in healthcare billing is a Credit Card Authorization on File form.

When used properly, this simple form can help practices:

✔ Reduce unpaid patient balances
✔ Improve collection rates
✔ Minimize billing follow-up
✔ Streamline payment processing
✔ Reduce administrative workload

Having a signed authorization on file allows practices to collect patient balances more efficiently once insurance has processed the claim.

To help practices implement this workflow, we created a clean, easy-to-use Credit Card Authorization form that any practice can use.

📄 Download it and use it for your office

No branding.
No restrictions.
Just a practical tool for better patient payment workflows.

At BAC-Office, LLC, our goal is to help practices strengthen the operational side of healthcare through:

Billing | Administration | Credentialing

📚 Explore more free resources at:
🌐 www.BAC-Office.com

📧 info@bac-office.com

📞 (808) 909-2003

💡 Pro Tip:
Practices that collect payment information before services are rendered often see significantly lower patient AR.







Address

PO Box 613
Wenatchee, WA
98807

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Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm

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