Keller Army Community Hospital

04/28/2026

Keller Army Community Hospital’s Operating Room Team was recognized by the Association of periOperative Registered Nurses (AORN) as a Center of Excellence in Surgical Safety: Smoke Evacuation, earning the prestigious Go Clear Award.

The national recognition underscores Keller’s unwavering commitment to providing a safe and healthy environment for both patients and surgical staff by effectively eliminating the hazards of surgical smoke.

FULL STORY AT https://keller.tricare.mil/News-Gallery/Articles/Article/4472140/keller-army-community-hospital-earns-national-recognition-for-surgical-safety-s

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army |

04/24/2026

CONGRATULATIONS to Capt.(P) Paige Moreland who promoted to the rank of ‘Major’ in the U.S. Army during a Friday afternoon ceremony at Keller Army Community Hospital, West Point, N.Y.

Moreland is the Officer-in-Charge of Mologne Cadet Health Clinic.

The presiding officer was Lt. Col. Samuel Teague, Chief, Primary Care Dept., Keller Army Community Hospital; administering the ‘Oath of Office’ was Maj. Emily Buck, Family Medicine Physician at Keller.

Pictured (from l-r) are Lt. Col. Samuel Teague, Maj. Emily Buck, newly promoted Maj. Paige Moreland, and her parents – Judy and Steve White.

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | West Point - The U.S. Military Academy | United States Corps of Cadets | U.S. Army |

04/24/2026

Keller Army Community Hospital has earned the “CNOR Strong” designation from the Competency & Credentialing Institute (CCI), recognizing a sustained commitment to perioperative nursing excellence, patient safety, and high-quality surgical care.

This national recognition is awarded to healthcare facilities where more than 50% of eligible perioperative nurses have achieved CNOR certification, demonstrating advanced clinical knowledge and adherence to the highest standards of perioperative practice.

FULL STORY AT https://keller.tricare.mil/News-Gallery/Articles/Article/4469879/kach-earns-cnor-strong-designation-reinforcing-commitment-to-surgical-excellenc

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army

04/23/2026

Here are images from Thursday afternoon's Hospital Commander and Command Sergeant Major's Monthly Awards Ceremony.

In all images, the award recipients are pictured with Col. Sean J. Hipp (far left), Commander, Keller Army Community Hospital; and Command Sgt. Maj. Julie C. Morris (far right), Command Sergeant Major, Keller Army Community Hospital.

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | U.S. Army

04/23/2026

Today, Keller Army Community Hospital recognizes Health Information Professionals Week – April 18-24, 2026 – a time to raise awareness about the crucial role health information professionals play in ensuring that health information is accurate, complete, remains secure/private, and available to patients and clinicians.

Health Information professionals:

• are highly trained in the latest management technology applications, so they understand the workflow process in healthcare provider organizations.

• work with all healthcare providers and departments, including physicians, nurses, lab, radiology, and pharmacy staff, to help ensure patient information is correct and to promote patient safety through best documentation practices.

• responsibilities include analyzing data to help facilitate decisions and actions; implementing innovative data-driven solutions to help improve patient health; collaborating with other departments in the healthcare system to reduce expenses through strategic data analysis; and designing and implementing tools to measure data, patient care effectiveness, and optimize processes.

Keller invites you to join us in saying “THANK YOU” to our Health Information team – Patient Administration Division (PAD) – including our Admissions & Disposition team, Medical Records Administrator, HIPAA Privacy Officer, Coders, Medical Records Technicians, and the Integrated Disability Evaluation System (IDES), Physical Evaluation Board Liaison Officer (PEBLO), and Medical Evaluation Board teams.

To learn more about Keller’s PAD team, go to https://keller.tricare.mil/Patient-Resources/Patient-Administrations

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army | American Health Information Management Association (AHIMA)

04/21/2026

A GREAT REMINDER (attached article) from our colleagues at Carl R. Darnall Army Medical Center.

At West Point, the following resources are available to address mental health, stress, or alcohol abuse/addiction:

• Keller Army Community Hospital Mental Health services are delivered in a compassionate manner designed to aid in recovery. Individual or group counseling is designed to help patients get through life’s challenges.

More information at https://keller.tricare.mil/Health-Services/Mental-Health/Mental-Health-Dept

• Army's SUDCC program uses a multidisciplinary approach to treat and provide Service Members, Cadets, and other beneficiaries the education, resources and support they need to overcome the challenges of illicit drug use, prescription medicine and alcohol misuse, abuse or dependency. The SUDCC is currently (temporarily) located at the Brian D. Allgood Ambulatory Clinic, Ground Floor.

More information at https://keller.tricare.mil/Health-Services/Mental-Health/Substance-Use-Disorder-Clinical-Care

• West Point Army Chaplains provide pastoral counseling to all Soldiers, faculty, staff, cadets, DoD civilians, and family members assigned to West Point of all faith backgrounds.

More information at https://home.army.mil/westpoint/my-fort/all-services/chaplains-1

• Army Substance Abuse Program is a multi-faceted, West Point installation program that assists Commanders, Soldiers, Cadets, and Civilian employees, Retirees and eligible Family members who may be experiencing issues related to substance abuse/misuse.

More information at https://home.army.mil/westpoint/about/Garrison/directorate-human-resources/asap-services

• Veterans Crisis Line provides 24/7 support hotline for Veterans in crisis and their supporters.

More information, DIAL or TEXT 9-8-8 or go to https://www.veteranscrisisline.net/

• NAMI Orange County, NY provides help/assistance to anyone concerned about mental health conditions and the treatments.

More information go to https://namiorangeny.org/crisis-info/

• Mental Health Association in Orange County, Inc. (NY) connects people in need of support for mental illness, substance abuse, and more.

More information, DIAL 3-1-1 or 800-832-1200 or go to https://mhaorangeny.com/get-help/24-hour-crisis-services/crisis-call-center.html

As Stress Awareness Month and Alcohol Awareness Month are observed throughout April, the message for the military community is clear: managing stress in healthy ways strengthens not only the individual, but the entire force.

Understanding the connection between stress and alcohol use is a vital step toward building resilience – and ensuring service members and their families remain ready to meet the demands of military life.

As operational demands, family responsibilities, and the pace of military life continue to challenge service members and their families, April’s dual observance of Stress Awareness Month and Alcohol

04/13/2026

Providers required to offer chaperones for any medical procedure

An updated Defense Health Agency policy requires medical providers to notify beneficiaries of their right to request a chaperone during any medical or dental examination.

Chaperones are trained staff members available to support you and ensure a safe, respectful, and professional environment. A chaperone must be offered any time an exam involves sensitive or intimate procedures, but you can request one at any point – before or during an appointment – no explanation needed.

The chaperone must be at least 18 years old, knowledgeable about the chaperone process and any applicable procedures, and able to maintain confidentiality and respectful professional behavior.

This policy is a core part of DHA and Keller’s commitment to a culture of safety and patient-centered care, rooted in respect for all our TRICARE beneficiaries. Your rights, your privacy, and your dignity matter. We are committed to transparency and accountability, and we are always listening to improve your patient experience.

For more information or if you have questions about the chaperone policy, go to https://dha.mil/chaperone; or https://keller.tricare.mil/Patient-Resources/Chaperone-Policy; or contact Keller’s Patient Advocate at 315-774-8473 or e-mail at dha.ncr.Keller-ACH.mbx.keller-patient-advocate@health.mil.

04/08/2026

Keller’s Family Advocacy Program presents “Operation Strong Base: Protecting Kids by Strengthening the Home Front.”

This discussion is an educational presentation focus on prevention of child abuse through early support for military families, with attention to the unique stresses of army life such as deployments, training separations, PCs moves, isolation comma disrupted routines comma and solo parenting. It emphasizes recognizing stress before it escalates, reframing prevention and support rather than punishment, and strengthening protective factors like connection, calming, routine, and backup support.

Join us April 21, 2026, from 11:30 a.m. – 12:30 p.m., via Teams. You can scan the QR code (on the flyer) or go to the MS Teams LINK.
https://dod.teams.microsoft.us/l/meetup-join/19%3adod%3ameeting_89bd13055fbc45f8b6cc3e6c1c11882a%40thread.v2/0?context=%7b%22Tid%22%3a%228903a443-af33-4ed4-acf5-ee613bcb2f59%22%2c%22Oid%22%3a%22846dcb62-fdef-41ec-9caa-ec31a3a29717%22%7d

04/07/2026

CONGRATULATIONS to Capt.(P) Thu Hua who promoted to the rank of ‘Major’ in the U.S. Army during a Friday afternoon ceremony at the Frederic V. Malek West Point Visitors Center.

Hua is the Chief of the Department of Specialty Care at Keller Army Community Hospital. Attendees included Keller staff and Hua’s extended family.

The presiding officer was Col. Sean J. Hipp, Commander, Keller Army Community Hospital.

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army | America's VetDogs |

04/06/2026

CONGRATULATIONS to Capt.(P) Robert Caito who promoted to the rank of ‘Major’ in the U.S. Army during a Friday morning ceremony at West Point’s Trophy Point.

Caito is the Clinical Nurse Officer-in-Charge of the Operating Room, and the Officer-in-Charge of the Sterile Processing Department at Keller Army Community Hospital.

The presiding officer was Lt. Col. Michael Donohue, Chief, Orhopaedics Department, Keller Army Community Hospital.

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army |

04/02/2026

CONGRATULATIONS to Staff Sgt.(P) Fermin Longoria who promoted to the rank of ‘Sergeant First Class’ in the U.S. Army during a Thursday afternoon ceremony at Keller Army Community Hospital.

Longoria is a 68Y – Eye Specialist and the Non-Commissioned Officer-in-Charge of the Department of Specialty Care at Keller.

Longoria celebrated the promotion with his wife, Melina, and son.

Eye Specialist work with optometrists and ophthalmologists to conduct diagnostic vision tests and help care for and treat patients with eye or vision problems. For more information on the 68Y MOS – Eye Specialist, go to https://www.goarmy.com/careers-and-jobs/science-medicine/general-care/68y-eye-specialist.

Defense Health Agency | Military Health | Army Medicine | U.S. Army Medical Department (AMEDD) | U.S. Army Medical Center of Excellence | Medical Readiness Command, East | Keller Army Community Hospital | U.S. Army |

04/02/2026

Keller Army Community Hospital will be implementing ‘ambient listening’ technology to strengthen the patient-provider care experience by helping our providers focus more on YOU – the beneficiary – and less on their computer screens.

Ambient listening is a secure voice recognition technology that helps providers create clinical notes. The technology works in the background during medical appointments. It captures the conversation between you and your provider and converts it to text. Then it organizes important medical details into clinical notes. Your provider reviews these notes and adds them to your health record. You can find the notes in the MHS GENESIS Patient Portal.

Beneficiaries must provide ‘verbal consent’ before providers can use ambient listening during medical appointments.

By taking care of the note taking – in the background – ambient listening allows providers to better engage with the beneficiary and spend less time using their computer, resulting in more personalized care and better outcomes. All audio and generated documentation are protected using secure, cyber compliant controls to ensure the confidentiality of a patient’s health information.

More information on ‘ambient listening’ can be found at https://tricare.mil/MHSGENESISRecords.

Under the Defense Health Agency and through continued advances in technology, Keller Army Community Hospital continues to improve and evolve to better serve the Greater West Point community and our beneficiaries.

Defense Health Agency | Military Health | Keller Army Community Hospital |