02/26/2026
Do you ever think about who’s behind the counter?
We walk into stores, grab what we need, and leave, rarely stopping to consider the people making that experience possible. But for many, the workplace is a frontline of trauma where "customer service" has been twisted into a license for abuse.
In this week’s ARO blog post, Journalist Dylan Kretchmar uncovers the heartbreaking reality retail workers face. These aren't just "unpleasant" interactions; they are life-altering events:
Violence has become a daily threat. Physical assaults against workers in 2024 doubled compared to the previous year. Employees report being punched, spat on, and even threatened with knives just for doing their jobs.
Dignity is often discarded. Workers earning low wages are sometimes forced to handle dehumanizing tasks, such as cleaning projectile waste, while management avoids the situation to spare themselves the "stress."
The trauma doesn't end when the shift does. Former employees describe suffering from recurring nightmares and PTSD linked to the constant cycle of customer aggression and fear.
Entitlement is weaponized. Workers are forced to absorb the rage of customers over issues entirely outside their control, such as long lines, staffing shortages, or expired products.
Consider the emotional cost of convenience. Behind every 'thank you' you forget to say is a human being who may have spent their morning being screamed at or threatened. We invite you to read these stories, not to feel guilt, but to remember that the person behind the register is someone’s child, someone’s parent, and a person worthy of basic human dignity.
Will you choose to see them?
Read the full story below and help us choose empathy over convenience.
https://abuserefuge.org/spread-love-not-abuse-the-heartbreaking-reality-retail-workers-face/
Share your thoughts at:
AbuseRefuge.org | NormTherapy.com