07/01/2019
Attn:Anthem / Blue Cross Patients
We were informed by Anthem/BC only last week that any PT on or after 7/1/19 would need pre-authorization from their subsidiary AIM.
The AIM "portal" has been in-accessible since last week and through today. We have had to cancel all Anthem/BC patients till this is resolved. Your choice is to pay out of pocket for your visits or simply wait.
The bigger picture is why should your insurance company determine how much therapy you should get? Shouldn't a medical decision be made by a medical professional?
If you want to complain or discuss this here are your options
DMHC - CA Dept of Managed Health Care
DMHC has indicated that the patients should file a complaint against Anthem so they create the necessary paper trail.
So, here is a simple list of what should be done:
Patient Complaints:
Step 1:
Call, Fax or Email DMHC Today:
DMHC Help Line 888-466-2219
DMHC Fax: 888-466-2219
DMHC email: stakeholder@dmhc.ca.org
Key Facts to Relate:
This is URGENT as lack of pre-auth is blocking care
Not receiving care impacts my health negatively
My doctor & therapist believe further care is medically necessary NOW!
Step 2:
File a Formal Complaint to Anthem:
Call customer service number on the back of your card
Call 800-365-0609
866-333-4823 for hearing impaired
Request expedited review process as a delay in decision-making may seriously jeopardize their ability to regain maximum function
Anthem Grievance Process link:
Visit Anthem Blue Cross for group health insurance plans in California