04/29/2026
Saving lives doesn’t always start in the emergency room—it can begin with a simple phone call. ❤️
At Hartford HealthCare Medical Group Primary Care in Old Lyme, teamwork and quick thinking made a life-saving difference for a patient who called to cancel an appointment because they weren’t feeling well.
Kelly Swiderski, office coordinator, recognized that something wasn’t right and quickly connected the patient with LeAnn Gauthier, RN, for triage. During the call, several medical warning signs raised concern and led to clear guidance to seek emergency care right away.
That guidance proved critical. The patient was later diagnosed with a unique type of heart attack and received prompt treatment. Today, they are home and recovering well.
Moments like this are a reminder of how important it is to listen, ask questions and act quickly when something doesn’t feel right.