11/19/2025
Every day, our teams work hard to ensure residents feel supported, noticed, and never left waiting when they need help. Callbell response times are one of the clearest reflections of that commitment. They show not only how quickly we respond, but how consistently we follow through on the promise of dependable, compassionate care. And because transparency matters, each of our communities have their up-to-date average callbell response times posted on their website every single day. Families deserve to see how we’re doing, and we’re proud to share it!
These nine communities demonstrated sustained excellence last quarter in callbell responses.
🏅Gold Award:
Colonial Courtyard at Bedford
Magnolias of Chambersburg
Exton Senior Living
🥈Silver Award:
Colonial Courtyard at Clearfield
Newhaven Court at Clearview
Colonial Courtyard at Tyrone
The Woods at Cedar Run
Candle Light Cove
The Residence at Colvin Run
Congratulations!
Award criteria: To win Gold, a community needs an Average Response Time under 3 minutes and a Success Rate above 95%. (Success Rate is calls answered in under 10 minutes). To win Silver, a community needs Average Response Time under 4 minutes and Success Rate above 90%.