AFMS - Whiteman - 509th Medical Group

11/07/2025

Whiteman AFB Pharmacy: Big Improvements & Faster Service!
We are thrilled to share some fantastic news about the improvements we have implemented, to dramatically reduce your wait times and streamline operations!
How We're Doing Better Now:
• Faster Service: We switched to a fill-on-demand system, meaning we fill new prescriptions only when you let us know you need them.
o Urgent New Prescriptions: Ready in an hour (sometimes as fast as 15 minutes!).
o Routine Orders: Ready within 24 hours.
o Refills: They are consistently being completed by the next duty day.
• Better Results: Uncollected medications (return-to-stock) have decreased from 300 to about 16 per week! This frees up our staff to focus on getting your requested meds to you quickly.
• High Satisfaction: Our new text messaging service for refill requests and questions is a huge hit, helping us achieve an average customer satisfaction rating of 97%!
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Important Update for New/Renewal Prescriptions!
New or renewal prescription activations are no longer being done automatically. Please activate your prescriptions before coming to the pharmacy using one of these methods:
• Scan the QR Code
• Text “Get in Line” to 1-877-200-6516
• Go to the URL: https://cxmlink.com/MTF9472 on your computer
• Report to the pharmacy to fill out our intake form
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⚠️ Updated Effective November 10, 2025: Texting Activation Change
Patients texting “Get in Line” will still receive a web link to select. The texting activation service will no longer be an option for those who do not have a web browser on their phone. (This is due to a change by the Q-Anywhere team). This only affects activation. You will still receive text messages about the status of your prescriptions!
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➡️ Refill Process (Unchanged):
To request a refill, please continue to:
• Use the “RX Refills” option on the MHS Genesis Patient Portal
• Call the automated number on your bottle: 660-900-2742
We appreciate your patience as we continue to improve! We look forward to serving you with these faster, more efficient processes.

11/06/2025

10 November-Family Day-Closed at noon
11 November – Veterans Day – Closed

For urgent care needs that arise, please contact the TRICARE Nurse Advice Line at (800)874-2273 for care coordination. For emergencies, please call 911 or report to the nearest emergency department.

10/03/2025

The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

Your health and well-being remain our highest priority. The 509th Medical Group is open, and we continue to schedule appointments. Call 660-687-2188 or visit https://whiteman.tricare.mil/ to learn about changes to our office hours or services during the government lapse in appropriations. This site will only provide critical updates on patient access to routine, urgent, and emergent healthcare. For information about TRICARE coverage during the lapse in appropriations period, visit www.tricare.mil/shutdown. If you have a medical emergency, please call 911.

10/01/2025

Due to the government lapse in appropriations, we won’t respond to messages or comments on this platform. We’ll resume normal activity when the federal government resumes business as usual. If you have a medical emergency, call 911.
You will continue to have access to care at 509th Medical Group, including pharmacy services.
➡️ For the latest information regarding TRICARE services during a lapse in appropriations, visit www.tricare.mil/shutdown.
➡️ Call 660-687-2188 to verify services and hours of operation. You can also reach out to your healthcare team through the Patient Portal.
➡️ If you need guidance on what type of care is right for you, the Military Health System Nurse Advice Line is available 24/7 at 1-800-TRICARE (1-800-874-2273).

09/30/2025

Please refer to image for October's scheduled closures.

09/29/2025

Have you SEEN... the Optometry Clinic is back open for business? Our new optometrist has arrived and is seeing patients. Refractive surgery consults are currently suspended until April 2026, but all routine eye exams are available. Please call now! 660-687-2188

09/29/2025

Help change a life by donating blood! October 9th at the Deployment Center.

09/26/2025

Check back each week to learn more about services provided by the 509th Medical Group!

09/19/2025

The 509th Medical Group Pharmacy is excited to announce a new virtual queuing system to enhance patient convenience! We are launching Q-Anywhere, a new virtual queuing system designed to significantly improve the prescription process for patients, starting Sept. 22. By texting a number, or scanning a QR Code, patients can activate and renew prescriptions, and chat with a member of our pharmacy team. Please read the following article for all the details of this new process:

The 509th Medical Group Pharmacy launches Q-Anywhere, a new virtual queuing system designed to significantly improve the prescription process for patients, starting Sept. 22.

09/19/2025

Attention all patients: The phone lines on base continue to have issues, causing unstable connectivity. Please review the included information to continue effectively managing all your healthcare needs. We apologize for any inconvenience.