03/16/2020
Dear Patients and Families,
We know that anxiety about the COVID-19 pandemic is increasing with each passing day. We felt that it was important to reach out to our patients and families to let you know how our office plans to manage this situation.
At Willowbrook Dentistry for Children, health and safety of our patients, their families, and our staff members are our top priority. For this reason, we take pride in following very strict infection control protocols and universal precautions, which help prevent spread of any illnesses within our facility. In this time of uncertainty, we decided to take extra precautions in order to protect our patients and staff members.
1. If you, your child, or any close family members are sick or have traveled outside of the country in the last 14 days, please contact us to reschedule your appointments without penalties. If your child presents to our office with coughing, sneezing or fever, you will be asked to reschedule, no exceptions. In case we need to reschedule your children’s visits, we will do our best to accommodate your schedule and bring them back in a timely manner.
2. If it is possible, please try to avoid bringing siblings, relatives, or grandparents to your child’s appointment. If it is not possible to do so, we will ask you to remain in the waiting area with your other family members until your child’s procedure is completed in the treatment room.
3. Your children will notice that their favorite play area is temporarily closed to avoid unnecessary person-to-person cross contamination. Please bring their favorite book or toy they can enjoy while waiting, and we will try our best not to keep you waiting for long. We have also rearranged our chairs in the waiting area to minimize unnecessary close contact.
These decisions were made in accordance with CDC guidelines, and we will be closely monitoring for any changes in state or federal guidelines regarding COVID-19. We will keep you updated if any changes to our schedule are necessary in the future.
Thank you for your patience and understanding. Please stay safe and wash your hands!
Sincerely,
Your Team at Willowbrook Dentistry for Children
