08/13/2024
4 HOUR WINDOWS IN A PET CARE SCHEDULE? NO.
THIS IS NOT A CABLE JOB REPAIR.
For the record, I am a HUGE fan of Traveling Technicians. I wouldn’t teach/coach you how to build your own traveling business if I didn’t. And it’s catching on!!! Which is amazing.
Pet owners see the value in a traveling pet care model. And their pets for the most part, do better at home! It’s a win-win.
Hiring a Traveling RVT is amazing for pet owners, and RVTs alike.
I live my dream job, and am done working in time to get my kid from school.
I have students all over the country. I teach them how to schedule, what to charge, how to use software, basically A-Z business model, and what to focus on when, and in what order. It keeps the overwhelm at bay, and helps you maintain momentum.
My course gets updated regularly if something changes, I update consent forms, add videos , and so on. Literally this year I revamped 2 entire modules!!
However, there are people who are just figuring it out. Figuring out what to charge, how to schedule, how to be efficient with their time, but they are on their OWN. They are making the mistakes I made in the beginning. And honestly it’s hard to watch.
I saw something today that gastered my flabbers. They said they schedule 2-4 hour windows when they are showing up to client’s houses…..
A 2-4 HOUR WINDOW?
I am sorry but NOOOOOOO!!!!! DO NOT DO THIS.
Think of your audience.
Think of what you are coming over to do. My clients get a 15 minute window. +/- their scheduled time. And 99% of the time, I am early. If a pet takes more time before the next one, that is what that 15 minute window does. But very rarely does that happen.
I have clients book 4-8 weeks out for routine care/pet sitting, etc. I know the slots they need, and plan my schedule accordingly. Typically the furthest one early, then work my way back.
(Another reason I will never offer online booking. I need my schedule to be made by me, so it makes the most sense, without too much back and forth. Gas is expensive!)
An animal is not a washer, dryer, or appliance. Those repair people give you a 4-6 hour window because of their job, and running lines, electrical issues, etc. Those inanimate objects CAN wait.
BUT!!
Why do animals REQUIRE efficient scheduling? And a tight window?
For my clients, many of them work. They may take lunch breaks at our scheduled time, or have plans. Lives. LOL. I know. Shocking! Just like us.
Or a pet that needs Fear Free Medications. Or a cat is in a bathroom, or confined space. If you give someone a huge window on their appointment, you are setting that pet up for failure. The meds will be given too late, or too early. And then you’re screwed. Or the pet is so stressed from waiting, now they want to fight you.
But in this profession, a big window, it’s not SAFE, not SMART, not LOGICAL.
Also, think about what a giant pain it is to be that client. Do you enjoy waiting all day? If you were the client, with a dog, cat, bird, etc. You would be home stuck, not able to work, and basically be kept hostage in your home waiting. And to do that every month? I would rather go to the vet for it then.
And you want your clients to do that with you regularly?? No.
Not only is it rude, but not sustainable.
I plow through 4-8 appointments a day. When I tell a client their appointment is at 9, I show up at 8:50am/9am.
I would say I would win a gold medal in communication.
Never will they not get a reminder text. Never will I not text them when I am on my way.
I run my business in the same way I would want to be treated as a client.
I have been dumbfounded by businesses who have taken me for granted. I have been screwed over. I have been given a 9am appointment slot, then have a mobile vet show up at 10:00am. With no communication they were late. Let me tell you my cats were MAD. I was MAD.
I WILL NOT DO THAT TO MY CLIENTS. EVER. I have high expectations because that is what I deliver to my people.
You need to run a business of integrity. But in this business model, it also has to be one of PREDICTABILITY.
Otherwise, you will be miserable. And have no clients rebook.
Do I have days where I screwed up the schedule? Of course. But I will not inconvenience my clients. I will keep their scheduled time, and drive a little more if necessary.
Do mistakes happen ? of course they do. But learning from them, takes humility. Own the mistake, take the lesson, and move from there.
I offer Voxer 1:1 coaching for my course enrolled students. (If they sign up) That way, as issues come up, we can talk in real time, and figure it out. No one should feel alone in their business.
I got you.
If you are, or aspire to be, a Solo RVT, we should chat. BEFORE the issues come up.
I will not let you flounder like I did. I see the ones doing it on their own. Don’t let that happen to you.
Utilize help when you see it.
XO,
The OG Solo RVT Coach
Serena Pudelski, RVT