AFMS - Dover - 436 Medical Group

01/27/2026

❄️⚠️ Wednesday 28 January - 436 MDG DELAYED CLINIC OPEN TIME - 0930⚠️❄️

The 436 MDG will re-open on Wednesday, January 28th at 0930, in order to ensure the safety of our patients and staff.
The MHG Genesis Portal is available for messaging with your provider team: https://myaccess.dmdc.osd.mil/identitymanagement/app/login

🩺 Need care while we're closed?

📞 Nurse Advice Line: 24/7 support from registered nurses! Call
1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.

🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare

🚨 Emergency: For threats to life, limb or eyesight: please proceed to the nearest emergency room or call 911.

We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding!

01/26/2026

❄️⚠️ Tuesday 27 January - 436 MDG Weather Closure & Care Options ⚠️❄️

Due to inclement weather, and in order to ensure the safety of our patients and staff, the 436 MDG will be closed Tuesday, January 27th. We apologize for any inconvenience and appreciate your patience as we reschedule affected appointments. Our team will be contacting patients to reschedule appointments. Additionally, the MHG Genesis Portal is available for messaging with your provider team.

🩺 Need care while we're closed?

📞 Nurse Advice Line: 24/7 support from registered nurses! Call
1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.

🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare

🚨 Emergency: For threats to life, limb or eyesight: please proceed to the nearest emergency room or call 911.

We will continue to monitor the situation and provide updates as needed. Please stay safe during these adverse conditions!

01/25/2026

❄️⚠️ 436 MDG Weather Closure & Care Options ⚠️❄️

Due to anticipated severe winter weather and for the safety
of our patients and staff, the 436 MDG will be closed Monday, January 26th. We apologize for any inconvenience and appreciate your patience as we reschedule affected appointments. Our team will be contacting patients to reschedule appointments. Additionally, the MHG Genesis Portal is available for messaging with your provider team.

🩺 Need care while we're closed?

📞 Nurse Advice Line: 24/7 support from registered nurses! Call
1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.

🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare

🚨 Emergency: For threats to life, limb or eyesight: please proceed to the nearest emergency room or call 911.

We will continue to monitor the situation and provide updates as needed. Please stay safe and warm during the storm!

01/21/2026

Scheduled Maintenance for Prescription Refill Phone Line

Attention Valued Patients,
Please be advised that our Pharmacy prescription refill phone line will be temporarily unavailable due to a scheduled system update.

Downtime Window:
• Date: Wednesday, January 28, 2026
• Time: 3:00 PM - 5:00 PM EST
During this two-hour window, you will not be able to request refills or check the status of your prescriptions via the phone system.

Alternative Refill Option:
While the phone line is down, please use our online MHS GENESIS Patient Portal Web Refill website:
https://tricare.mil/mhsgenesisrxrefills

Normal service will resume at 5:00 PM. Thank you for your understanding.

You can now use the MHS GENESIS Patient Portal to request refills for most prescriptions from your military pharmacy. This new feature, which began Feb. 29, 2024, applies to your existing medications that have remaining refills.

01/07/2026

UPDATE 1/7/2026

Our land lines and appointment lines have regained functionality-- we thank you for your patience, this issue is now resolved.

-436 MDG

01/05/2026

Our land lines and appointment lines are currently experiencing technical difficulties and are temporarily unavailable. We apologize for any inconvenience and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil

To activate prescriptions, text 302-505-0616 or visit the pharmacy. For prescription refills, call 302-730-4633.

We appreciate your patience and understanding and will provide an update as soon as the phone issues are resolved

12/23/2025

MEDICAL GROUP SCHEDULE UPDATE – CHRISTMAS EVE CLOSURE

Attention Medical Group Beneficiaries,
Due to the 18 December Executive Order establishing Christmas Eve as a Federal Holiday, the clinic will be closed on both Wednesday 24 December and Thursday 25 December.

Temporary Service Adjustments:
• MTF Closure – December 24th (Christmas Eve)

See below for additional options should you require care during MTF closures.
• Urgent Care Centers: You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care.
• To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare .
• Nurse Advice Line: Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.
• Contact: Call 1-800-TRICARE (1-800-874-2273).
• Website: https://mhsnurseadviceline.com/home for web or video chat.
• Emergency Rooms: For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.
• Pharmacy Services: Please see the TRICARE Pharmacy page for Prescription options during MTF closure: https://www.tricare.mil/pharmacy

We will be back open on Friday, 26 December with regular hours. (0730-1630.) We thank you for your understanding.

12/22/2025

ATTENTION Family Health Patients,

As of Monday, 19 December, 2025 the Family Health clinic will be located on the First Floor of the MDG Facility. (Please check in at the Pediatrics Desk for appointments.)

This move will not result in any disruptions to your care or changes in Primary Care Managers, this is purely a location change.

Thank you!

12/12/2025

ATTENTION Flight Medicine Patients,

As of Monday, 15 December, 2025 the clinic will be located on the Third Floor of the MDG Facility. (To the left as you exit the stairs/elevator!)

This move will not result in any disruptions to your care, this is purely a location change.

Thank you!

12/09/2025

ends today! Outside of a qualifying life event this is your last chance to enroll or change health plans for next year. Learn more at: tricare.mil/openseason

12/02/2025

ends next week! Review your and your family’s health plan and take action by Dec. 9 to make sure you are ready for the new year. Learn more: tricare.mil/OpenSeason

11/21/2025

Have questions about ? If you’re new to TRICARE, need help choosing a plan, or just aren’t sure what you need to do, check out the TRICARE YouTube channel. You can learn about open season and more: https://www.youtube.com/playlist?list=PLxyTToD6yJ7EciuxHJ8g7drLmQWmULj61