08/04/2026
“She looked me dead in the eye and said — this is what they told me, and this is what I’m going to keep telling people.” 🤦♀️
And there it was. The moment that reminded me exactly why skin knowledge matters more than ever.
There I was, standing in the skincare aisle — not the foot section, because honestly, I’ve tried everything there to try and fix my cracked heels — looking for specific ingredients I knew would solve my problem. Next thing, a sales lady appears, full of confidence and zero ingredient knowledge.
Now her attitude wasn’t the issue. The issue? She was one conversation away from sending someone home with a completely damaged skin barrier — and she didn’t even know it.
I see this more and more in skin and body aisles. Training that stops at the product name and the sales pitch. No ingredients. No skin science. No real understanding of what they’re actually putting in someone’s hands.
A couple of years ago? I would’ve been that client. I would’ve walked away, followed the advice, and continued wrecking my skin without even knowing it.
When the sale becomes more important than the skin — we have a problem.
So if you ever find yourself standing in a skincare aisle, overwhelmed and unsure — send me a WhatsApp. I will help you figure it out. 🫶🏼