13/10/2025
I Serve with a Smile | Walking in Their Shoes
Today, the CEO of Chris Hani Baragwanath Academic Hospital, Dr Nthabiseng Makgana, joined our teams in one of the wards - not from behind a desk, but right at the bedside, serving lunch to our patients.
It was an interesting and educational moment, a chance to reflect that to truly understand hospital operations, you have to get your hands dirty. To grasp the rhythm of patient care, you must walk in your employees’ shoes. And to understand patient satisfaction, you must experience what they experience - even eat what they eat.
This hands-on approach embodies our ethos of “I Serve with a Smile” serving with compassion, humility, and purpose. At Chris Hani Baragwanath Academic Hospital, leadership means service, and service is at the heart of our excellence.