17/04/2026
17 April 2026
Emotional Intelligence in the workplace – strength and growth
Professional abilities and intelligence are not the only factors that determine success at work. Recognising that emotional intelligence can significantly impact performance, productivity and that leadership can inspire employees to develop these skills, can help you feel more confident in your growth journey. Developing emotional intelligence at work is not only beneficial but also essential for effective performance.
The capacity to recognise, understand and manage our own emotions, as well as those of others, is known as emotional intelligence. Emotionally intelligent people are conscious of their emotions and use this knowledge to improve relationships and make wise choices.
Self-awareness
Self-awareness is the ability to recognise the bodily sensations that correspond with the emotions in your body and mind. To make sense of what is going on inside you, self-awareness enables you to identify these feelings in relation to your emotions.
Self-control
The ability to recognise and manage your emotions is called self-control. It involves remaining composed, making wise decisions and adjusting to difficult circumstances with resilience. People with self-management skills use healthy coping strategies, such as deep breathing, taking breaks or responding to physical needs like eating or sleeping, before moving forward, rather than ignoring or avoiding emotions.
Empathy and compassion
Social awareness is the ability to be in your own experience while also noticing and empathising with others’ experiences, without necessarily reacting. For example, if a co-worker is distressed, frustrated, or anxious, social intelligence helps you see their perspective, even if you disagree.
Effective communication
Relationship management is effectively interacting with others, understanding when and how to engage and listening actively. This skill is particularly useful when giving constructive criticism or compliment.
These components of emotional intelligence are connected and work together to help us navigate our emotions and interact with others more effectively. While emotional intelligence levels vary among individuals, tools such as self-assessment questionnaires or colleague feedback can help scale your progress and identify areas for growth. Recognising your current level can motivate targeted development efforts and track improvements over time.
Building emotional intelligence is a lifelong exercise that requires ongoing learning and practice. Remember, your continuous effort and dedication will help you grow, making you feel hopeful and motivated about your personal development and workplace interactions. We are all on a human journey of learning about ourselves and how we are evolving. You won’t get it perfect every time, but with training and dedication, you will see the benefits emotional intelligence brings to your career and relationships.
Ref: www.lyrahealth.com www.uasa.org.za