08/12/2025
ACTING CEO WALKS THE TALK WITH PATIENTS
The Acting Chief Executive Officer of Job Shimanakana Tabane Hospital, Ms Dineo Ellen Moromane today, 08 December 2025 paid an unannounced visit (management by walk abouts) to Out Patient Department in order to interact with patients. This visit was also to get first hand information regarding the hospital services rendered.
Addressing the patients as she interacted with them, Moromane indicated that the hospital has a challenge of limited consulting rooms, however a plan to increase the number of consulting rooms will unfold as one of the mines have pledged to assist with the construction. She further indicated that this will assist in ensuring that patients are assisted within the stipulated waiting times.
Moromane also noted that there are inadequate chairs for patients at Out Patient Department and informed patients that the procurement of chairs has been done, only awaiting delivery. A pronouncement by Moromane to further improve the waiting area to be consumerate with the weather conditions such as rains, winter seasons. “I have noted that there is a need to improve the standard of our waiting area to ensure that it is closed and fully air conditioned to curb weather challenges.
She further pleaded with patients to return hospital files after consultations as tracing of files has proved to be a challenge. “I kindly request that files should remain in the hospital, and im pleading with you not to take them home”, lamented Moromane. She attributed that part of the missing files in the hospital is caused by some patients taking files home.
To address complaints, Moromane said that there are “Know who is in Charge”, strategically placed in notice boards, with contact details of supervisors or managers. She encouraged patients to utilize them in raising complaints or compliments. “This will assist us in knowing where do we lack and need to improve for the benefit of you (patients)”, said Moromane.
“I have also noted during this visit that, there is a need for a public address system, which will assist in our staff being audible when conveying important information to patients, The process has already unfolded as procurement order has been issued to the supplier and awaiting delivery”, highlighted the cheerful Moromane.
She informed patients that hospital services are not free as per government policies. She encouraged patients to pay for services and explained that only children who are 6 years and under and pensioners are only exempted. She clarified that no one will be exempted from accessing services, even though they do not have money to pay for services, however it is important to make payment plan for outstanding hospital fees.
As she concluded her visit, Moromane reiterated that there is a need for this unplanned visit to departments, as they give her a true reflection of the hospital services to the public.
