The Samsung Communication Manager (SCM) is a pure-IP based all-in-one communications solution that provides an Enterprise-grade call control and other built-in applications such as unifi ed communications, voice conferencing and mobility. The SCM offers all of this Enterprise functionality from a single, virtualized server.
The SCM is the platform that helps enterprises build smart business communications – from powerful and reliable IP PBX, gateways and switches to enterprise-ready mobile devices. The solution creates the perfect ecosystem for seamless, secure, and optimized communications among devices with an easy-to-manage interface.
Who can benefit from the SCM?
The SCM is perfect for companies that require an IP PBX solution in the 500 ~ 3,000 user range.
It is ideally suited for:
a) Companies looking to get the benefits of Unified Communications (UC) and other productivity tools.
b) Multisite branches with Centralized Call processing, such as financial services or retail chains.
c) Multisite Branches with Mission-Critical Telephony Environment.
d) Companies with a strong need for mobility.
e) The SCM can be tailored to a variety of industries such as Education, Health Care, Manufacturing, Energy, Retail, etc.
The SCM helps organizations address business challenges in a number of ways:
a) Cost Savings Opportunities• SCM’ single, intuitive interface can significantly reduce overhead cost due to its ease of use and centralized management structure.• VoIP provides toll bypass functionality for branch offices.• SCM supports rich built-in applications including conference, ACD Lite and unified messaging• SCM provides excellent integration of mobile phones into your voice network.• The SCM’ straightforward architecture allows you to grow seamlessly and cost-effectively accommodating thousands of users on a single server.• Efficient hardware design that saves on energy cost, wiring and space.• Samsung UC client provides mobile and flexible workforce to collaborate and communicate easily, through one single application.
b) Improved Efficiency and Business Performance
• Simplified Move/Add/Change (MAC) process allows the IT team to rapidly respond to sudden changes.
• The SCM embedded applications allow employees to be available on any device (desk phone, mobile phone, etc.) from one number. • Real-time administration and remote support improve support for remote offices and mobile employees. • A redundant server and gateways are offered to secure business continuity at all times. • The embedded Unified Messaging System (UMS) truly integrates voice mail, auto attendant, e-mail messages, e-mail gateway, and access manager, making employees responsive, flexible and efficient. c) Enhanced Employee Productivity
• The SCM’ robust Unified Messaging allows employees to access their messages coming from email, call or fax on their device of choice.
• Samsung UC client provides mobile and flexible workforce to collaborate and communicate easily through one single application.
• One point of contact, regardless of their location, improves productivity and customer experience
