MAP Water

MAP Water Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an award from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

To: MediaDate: 16 February 2026Re: Water Alert 🔔 Snake ParkMaluti-a-Phofung Water would like to inform the community tha...
16/02/2026

To: Media
Date: 16 February 2026
Re: Water Alert 🔔 Snake Park

Maluti-a-Phofung Water would like to inform the community that there was a power failure at 10:53 at the Bluegumbosch Water Pump Station.

As a result, pumping operations to Snake Park have been affected.

Affected areas:
• Snake Park (entire area)

Residents will be informed once the issue has been resolved.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

📞 Customer Service: 058 492 0600.
📲 WhatsApp: 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and remain committed to providing reliable and sustainable water services. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

To : MediaDate : 15 February 2026Re : Low Pressure at Dr Limpho Water Treatment WorksMaluti-a-Phofung Water would like...
15/02/2026

To : Media
Date : 15 February 2026
Re : Low Pressure at Dr Limpho Water Treatment Works

Maluti-a-Phofung Water would like to inform the community that Dr Limpho Water Treatment Works experienced low pressure on the siphon line at 18:20.

The relevant department has been notified and requested to assist in resolving the matter.

Affected areas:
• Greater Tshiame
• Kestell
• Bluegumbosch
• Tlholong
• Snakepark

Residents in the above areas may experience water interruptions or low pressure.

The community will be notified once the issue has been resolved.

Residents requiring water tanker assistance may contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

We remain committed to providing water in a reliable, sustainable, and responsible manner. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 15 February 2026Re : Update: Water Supply Restoration – Greater TshiameMaluti-a-Phofung Water would l...
15/02/2026

To : Media
Date : 15 February 2026
Re : Update: Water Supply Restoration – Greater Tshiame

Maluti-a-Phofung Water would like to inform the community of Greater Tshiame that repairs to the Tshiame uphill pipeline supplying the reservoir have now been completed.

The system is currently being primed, and water is being gradually reintroduced into the network. Supply will return progressively as pressure builds and stabilises.

During this process, air is being released from the pipeline and pressure is being balanced across the system to ensure safe and steady distribution.

Residents may experience low pressure during the initial stages of restoration.

High-lying areas may receive water later as sufficient pressure must first be established before supply can reach elevated zones.

Temporary Water Discolouration

Residents may experience temporary brown or cloudy water 💧 due to sediment disturbance caused by system re-pressurisation.

Consumers are advised to:
• Allow water to run for a short period until it clears
• Avoid washing white laundry until the water runs clear
• Report prolonged discolouration or leaks to Customer Service

Water quality will stabilise as the system normalises.

Residents requiring water tanker assistance may contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation. We remain committed to providing water in a reliable, sustainable, and responsible manner. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 14 February 2026Re : Water Alert 🔔Maluti-a-Phofung Water would like to inform resid...
14/02/2026

To : Media
Date : 14 February 2026
Re : Water Alert 🔔

Maluti-a-Phofung Water would like to inform residents and stakeholders that a burst pipe has occurred at the new pavement on the road to Makwane Clinic (Sekgutlong).

Areas Affected:
• Makwane
• Molapo
• Tebang
• Qholaqhwe
• Matsikeng
• Pereng
• Ditading
• Khabisi

Further updates will be communicated as soon as they become available.

📞 Customer Service: 058 492 0600
📲 WhatsApp: 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and reaffirm our commitment to providing reliable and sustainable water services. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 13 February 2026RE : Update: Power Restoration – Dr Limpho Letshela Water Treatment WorksMaluti-a-Pho...
13/02/2026

To : Media
Date : 13 February 2026
RE : Update: Power Restoration – Dr Limpho Letshela Water Treatment Works

Maluti-a-Phofung Water would like to inform stakeholders and residents that power at Dr Limpho Letshela Water Treatment Works was restored at 08:00.

In addition, the siphon line has stabilised, allowing normal inflow to resume at the treatment plant.

Operations have returned to normal, and pumping has resumed. Reservoir levels will require time to recover fully, and water supply will normalise progressively.

Residents may experience temporary low pressure as the system stabilises.

Further updates will be communicated should the need arise.

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation. We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 13 February 2026RE : Update: Wilge Water Treatment Works Power RestorationMaluti-a-Phofung Water woul...
13/02/2026

To : Media
Date : 13 February 2026
RE : Update: Wilge Water Treatment Works Power Restoration

Maluti-a-Phofung Water would like to inform stakeholders and residents that power at Wilge Water Treatment Works was restored at 06:35.

During the restoration process, the Intabazwe pumps tripped and will require a manual reset before normal pumping operations can fully resume.

It is important to note that not all areas were affected by the interruption. However, the high-lying areas of Intabazwe may experience delays in water restoration while the system stabilises and reservoir levels recover.

Water supply will normalise progressively once pumping resumes and pressure builds up within the system.

Residents are kindly requested to use water sparingly during this recovery period. Further updates will be communicated as the system stabilises.

🚛💦 Residents requiring water tanker assistance are requested to contact Mr. Mofokeng on 081 017 7582.

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

We remain committed to providing water in a reliable, sustainable, and responsible manner💙.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 13 February 2026RE : Power Failure Notice – Dr Limpho Letshela and Wilge Water Treatment WorksMaluti-...
13/02/2026

To : Media
Date : 13 February 2026
RE : Power Failure Notice – Dr Limpho Letshela and Wilge Water Treatment Works

Maluti-a-Phofung Water would like to inform stakeholders and residents that a power failure occurred at Dr Limpho Letshela Water Treatment Works at 23:10.

A separate power failure was also experienced at Wilge Water Treatment Works at 05:07.

As a result of these electricity interruptions, pumping operations at both treatment plants have been affected.

All areas supplied by the above-mentioned treatment works may experience:
• Low water pressure
• Intermittent supply
• Temporary water outages

The matter has been reported to the relevant department for urgent assistance.

Water supply will stabilise once electricity has been fully restored and pumping operations resume.

Residents are kindly requested to use water sparingly during this period.

Further updates will be communicated as soon as more information becomes available.

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation. We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

To : MediaDate : 11 February 2026Re : Temporary Water Supply Interruption Maluti-a-Phofung Water would like to inform ...
11/02/2026

To : Media
Date : 11 February 2026
Re : Temporary Water Supply Interruption

Maluti-a-Phofung Water would like to inform stakeholders and residents that the t
Network Maintanance team requested the temporary closure of water supply to the following areas to attend to a pipeline issue located in the middle of the road at Dithotaneng:

Affected areas:
• Matebeleng
• Kudumane
• Makgalabeng
• Dithotaneng

The team was unable to complete the repairs due to excessive water on the line, which made it difficult to safely finalise the work.

Water supply will remain temporarily closed until repairs are completed. An update will be communicated as soon as further progress is made.

Residents are kindly requested to use available water sparingly during this period.

For updates and further information, please contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation. We remain committed to providing reliable and sustainable water services.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Channel • 3K followers • Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

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