MAP Water

Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an award from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

27/10/2025

24/10/2025

To : Media
Date : 24 October 2025
Re : NOTICE OF PLANNED WATER SUPPLY INTERRUPTION – PHASE TWO LINE REPAIR WORK

Maluti-a-Phofung Water would like to inform stakeholders and residents of planned repair work scheduled on the Phase Two Line as part of ongoing efforts to improve water supply reliability and reduce losses caused by major leaks.

Work Schedule:
• 26 October 2025:
The team will close the water supply to enable safe repair work on pipelines and valves along the Phase Two line.
• 27–31 October 2025:
Major leak repairs will be conducted at the following key locations:
📍 Two major leaks at Tsheseng
📍 Makong Mashaleng
📍 Air valve near Kwetlisong Riverside
📍 Phuthaditjhaba valve near the reservoir

Affected Areas:
Thabang, Turfontein, Thabanatsoana, Tshirela, Thabong, Mangaung, Hasethunya, Marakong, Thababosiu, Qoqolosing, Jwalaboholo, Chris-Hani Park, Maskopaseng, Namahadi, Letshalemaduke, Senyamo, Boiketlo, Harankopane, Katlehong, Mandela Park, New Industrial Area, Old Industrial Area, Slovo Park, Phuthaditjhaba, Beruite, Debuilt, Elite, Mabolela, Crescent Mall, Mofumahali Manapo Mopeli Regional Hospital, Elisabeth Ross Hospital, and Riverside.

Resolution:
During this period, water supply will be interrupted in the affected areas to allow for maintenance and repair work. Normal supply will be restored progressively after the completion of the scheduled work.

Maluti-a-Phofung Water apologizes for any inconvenience caused and appreciates the cooperation and patience of all customers as we undertake these critical infrastructure improvements.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain committed to maintaining reliable, sustainable, and quality water services. Every effort is being made to minimize disruptions and complete the work as efficiently as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

23/10/2025

To : Media
Date : 23 October 2025
Ref : NWR-D203M
Re : NOTICE OF WATER INTERRUPTION

Maluti-a-Phofung Water would like to inform stakeholders that a burst pipe has occurred in Namahadi, affecting water supply to the following areas: Namahadi, Boiketlo, Senyamo, part of Harankopane, Letshalemaduke, and Leratong.

Resolution:
To prevent water loss and allow for safe repairs, the _Namahadi outlet reservoir has been closed_. Our Maintanance team will attend to the issue, and water will be restored as soon as the repair work is completed.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain committed to providing reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

21/10/2025

Date. : 21 October 2025

🔧 NOTICE – TEMPORARY WATER SUPPLY INTERRUPTION IN HARRISMITH INDUSTRIAL AREA

Maluti-a-Phofung Water would like to inform stakeholders that water supply to the Harrismith Industrial Area has been temporarily closed to allow for urgent repair work on a major leak.

This interruption is currently affecting the following customers and surrounding factories:
Nowins, Afgri, New Horizon, Mastro Foods, Sand en Klip, and other small industries in the area.

Our Network and Maintenance Team could not complete the repair work today due to challenges with fittings. However, every effort will be made to finalize the repairs and restore supply tomorrow.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

For updates or assistance, please contact our Customer Service on 058 492 0599 or via WhatsApp at 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We thank our industrial customers for their cooperation and support.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

21/10/2025

To : Media
Date : 21 October 2025
Ref : NWR-A176M
Re : NOTICE OF WATER INTERRUPTION

Maluti-a-Phofung Water would like to inform stakeholders that a burst pipe has occurred in Paballong, affecting water supply to the Paballong area.

Resolution:
To prevent water loss and allow for safe repair work, the affected supply line has been closed. The maintenance team is currently attending to the issue, and water will be restored as soon as repairs are completed.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 / 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain dedicated to delivering reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

21/10/2025

To : Media
Date : 21 October 2025
Ref : NWR-C257M
Re : NOTICE OF WATER INTERRUPTION

Maluti-a-Phofung Water would like to inform stakeholders that a burst pipe has occurred in Makwane, affecting water supply to the following areas: Qholaqhwe, Tebang, Pereng, and Makwane.

Resolution:
To prevent water loss and ensure safe repair work, the affected supply line has been closed. The maintenance team is currently attending to the issue, and water will be restored as soon as repairs are completed.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 / 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain dedicated to providing reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

19/10/2025

🚰 UPDATE – RESTORATION OF POWER SUPPLY AT WILGE WTW

Maluti-a-Phofung Water would like to update stakeholders that power supply at the Wilge Water Treatment Works (WTW) has been successfully restored as of 16:45 on 19 October 2025.

Following the restoration of power, operations and water production have resumed. It is expected that normal water supply to the affected areas will gradually recover as the system stabilizes.

Previously affected areas:
Harrismith Town, Bersig, Kings Hill, Skomplaas, Wilgepark, Bergview Complex, Lotusville, and Intabazwe.

We appreciate the patience and understanding of our customers during this interruption and assure the community that every effort is being made to fully normalize water distribution.

For further information or assistance, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

_We thank all stakeholders and residents for their continued cooperation and support._

Issued by:
Communications Unit

“Leaders in Water Service Provision”

19/10/2025

To : Media
Date : 19 October 2025
Re : NOTICE OF WATER SUPPLY INTERRUPTION – POWER FAILURE AT MASIANOKENG PUMP STATION

Maluti-a-Phofung Water would like to inform stakeholders that a power failure occurred at the Masianokeng Pump Station on 18 October 2025 at 18:00 and lasted until this morning, 19 October 2025, at 06:00.

As a result, areas supplied by this system — particularly the Tsheseng area, will experience low pressure or water shortages while the system recovers and reservoirs are refilled.

Our operations team is monitoring the system to ensure water supply is stabilized as soon as possible.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We appreciate our customers’ patience and understanding as we work to normalize water supply in the affected areas. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

19/10/2025

To : Media
Date : 19 October 2025
Re : NOTICE OF WATER SUPPLY INTERRUPTION – POWER FAILURE AT WILGE WTW

Maluti-a-Phofung Water would like to inform stakeholders that a power failure occurred at the Wilge Water Treatment Works (WTW) on 18 October 2025 at 19:59, and the issue is still ongoing.

The matter has been reported to the relevant authority for assistance, and we are awaiting restoration of power supply. Feedback will be provided as soon as there are changes to the situation.

Affected areas:
Harrismith Town, Bersig, Kings Hill, Skomplaas, Wilgepark, Bergview Complex, Lotusville, and Intabazwe.

The interruption in power supply has resulted in the temporary suspension of water production, which affects water delivery to the above-mentioned areas.

For updates and further information, contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We sincerely apologize for the inconvenience caused and appreciate our customers’ patience while efforts continue to restore power and water supply. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

17/10/2025

To : Media
Date : 17 October 2025
Ref : NWR-C253M
Re : NOTICE OF WATER INTERRUPTION

Maluti-a-Phofung Water would like to inform stakeholders that a burst pipe has occurred at Tebang near Tabadimahlong, affecting water supply to the following areas: Qholaqhwe, Tebang, and Matsikeng.

Resolution:
To prevent water loss and allow for safe repair work, the affected supply line has been closed. The maintenance team is attending to the issue, and water will be restored as soon as repairs are completed.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 / 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain dedicated to delivering reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

17/10/2025

To : Media
Date : 17 October 2025
Ref : HW/10/25-041
Re : NOTICE OF WATER INTERRUPTION

Maluti-a-Phofung Water would like to inform stakeholders that a burst pipe has occurred at 86 Biddulph Street, affecting a 150mm AC supply line that provides water to Busamed Hospital, Thebe Hospital, Harriston School, and several surrounding households.

Resolution:
Our Network & Maintenance team is currently busy with the repair work to restore water supply as soon as possible. The affected supply line has been isolated to prevent water loss and ensure safe working conditions.

Water will be restored immediately after the completion of repairs.

For water tankers, residents can contact Ms M Molaba – 081 013 2022.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 / 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain committed to providing reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

Website

http://www.mapwater.co.za/

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