16/04/2026
When a behaviour of concern happens, it is easy to get caught up in the emotion of the moment.
That is why the first step of our signature BRIDGE Method is simply: Behaviour.
Before we can intervene or de-escalate, we need to clearly define what is actually happening. We need to strip away the assumptions and the emotional language.
Saying "she was being difficult" does not give us any information to work with. Saying "she refused to leave the car and screamed for five minutes" gives us a clear picture of the event.
When we describe behaviour objectively, we can start to look for patterns. We can start to understand the "why."