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Monday 9am - 4:30pm Tuesday 9am - 4:30pm Wednesday 9am - 4:30pm Thursday 9am - 4:30pm Friday 9am - 4:30pm

Health Consumers' Council WA

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Perth, WA
Health Consumers' Council WA

An independent, not for profit organisation helping you navigate the WA health system.

We are a positive partner in healthcare reform, ensuring the consumer voice is heard. We can help you navigate the WA health system and help you to understand and support your healthcare rights. HCC can support you to be a positive partner in healthcare reform, working with health services to improve patient experiences in Western Australia. We believe in empowering health consumers to become effective self-advocates. We have complied key resources and important information that can help you navigate the health system and provide feedback on health services. It is important to be well informed so that you can make the best health care choices. You can find these resources at https://www.hconc.org.au/consumer/being-involved-in-your-own-health/self-advocacy-resources/

18/02/2026

BIG chance for patients, carers, and WA healthcare consumer voices heard! ABC Perth is taking questions for Mark Butler ahead of today's Drive program 📢

This is your moment to ask about something that matters to you, someone you care for or your community.

Here is our question: What concrete changes will Western Australians see in the next 12 months to improve GP affordability, reduce hospital pressure, and strengthen aged care access?

Bulk billing rates in WA sit below the national average and out of pocket costs keep rising, and hundreds of people in WA hospitals are waiting for an aged care place. When people cannot access primary care, pressure builds across the whole health system, especially in our hospitals.

Ask it. Add your voice. Let's make healthcare fair!

Drop your question on the original post and tune in at 3:00pm today 👉https://f.mtr.cool/ogusaysygk

16/02/2026

Who speaks for you when health decisions are made? A Health Consumer Representative makes sure real community voices are heard.

They sit at decision tables and push for care that is fairer, safer, and more human. This is more than sharing a story. It is using lived experience to create change that helps everyone.

Better services.
Less stigma.
Stronger consumer voices.
Real impact.

When consumers are in the room, healthcare changes.

Ready to be part of that change? Learn more about becoming a Health Consumer Representative 👉 https://f.mtr.cool/vgpreglnut

09/02/2026

People seeking help from our free and independent individual healthcare advocacy service rose by 25% last month. Individual advocacy can avert crisis and save lives, and demand keeps growing.

See what our team achieved in January and learn how you can help shape the healthcare system for the people who use it, patients, carers, and you. Our Executive Director explains why this matters and what HCCWA is doing next.

Read our update now 👉 https://f.mtr.cool/rierzwuqsr

05/02/2026

ACTION 📝 Fill out this survey and have your say on new pathways for internationally qualified health practitioners!

Ahpra and the Dental, Medical Radiation Practice, Occupational Therapy and Podiatry Boards of Australia are inviting feedback on the Draft registration standard: General registration for experienced internationally qualified health practitioners.

What’s this about? The draft standard proposes three streamlined pathways to registration for suitably experienced internationally qualified health practitioners (IQHPs). These pathways aim to help address workforce shortages while ensuring practitioners meet requirements to practice safely in Australia.

Your opinion shapes fair and effective registration pathways for internationally qualified practitioners.

Fill out the survey now 👉 https://f.mtr.cool/szbecjzogv

28/01/2026

Patients and carers tell us what the WA healthcare system feels like, we listen, we amplify 📢

Many people have good experiences in WA’s public health system, some do not. When something goes wrong, it can feel overwhelming, isolating, unsafe. This is where individual advocacy matters. Independent individual health advocacy changes outcomes, sometimes it saves lives.

We work alongside consumers, families, health services, and government. We believe the system improves when people with lived experience are treated as partners in the continuous improvement of our healthcare system.

Our approach is grounded in equity, courage, and collaboration. We speak up when healthcare consumer rights are at risk. We also acknowledge and amplify what is working well. Both are essential for lasting change.

That is why we call for more access in WA to independent health advocates. Every West Australian should have support when they need help navigating care. This is how together West Aussies can build a safer, fairer healthcare system.

Visit our website to learn more about what we're doing to make healthcare fair 👉 https://f.mtr.cool/jlszbcsnax

25/01/2026

PAID opportunity for consumer leaders 📢 This is a once-in-a-generation opportunity to improve how care is delivered in WA.

Expressions of interest are open for Western Australians who are experienced in representing consumer perspectives to join a pool for the following roles:

🔸Standing member of an EMR Clinical Advisory Group (CAG), or other relevant committee or working group

🔸Participation in short-term or topic-specific meetings, where your lived experience or expertise is particularly relevant

Participation is paid in line with agreed consumer payment arrangements ($75/hour for consumer advisory roles and $37.50/hour for consumer representative roles.

Know someone who should see this? Share or tag them.

Apply now 👉 https://f.mtr.cool/dlkqctanvh

23/01/2026

Why our office stays open on Australia Day.

January 26 carries different meanings for different people. For many Aboriginal and Torres Strait Islander peoples, it marks invasion, dispossession, and ongoing harm. Those impacts are not historical. They shape health outcomes and lived experience today.

For many years, our office has stayed open on the Australia Day public holiday. Staff can choose to work and take another day off, or take the holiday if they prefer.

We make this choice as an act of solidarity.

We believe it is possible to acknowledge what there is to value about Australia, while also being honest about the harm linked to this date and the ongoing impact of colonisation.

As healthcare advocates, we see discrimination and exclusion in the health system every day. This decision aligns with our broader commitment to equity, cultural safety, and Aboriginal leadership.

We share this to encourage reflection and discussion.

Read the full blog on our website 👉 https://f.mtr.cool/rsqtwgciaa

19/01/2026

We are hiring 💼 We are looking for a Systemic Advocacy Engagement Lead to work alongside consumers and communities to ensure their experiences inform health policy, planning, and reform.

This part time role involves listening to lived experience, working with evidence, and sharing consumer perspectives in ways decision makers can act on.

Part time, four days per week, fixed term to December 2026, with a possible extension.
Based in Mount Lawley, with up to 50 percent work from home once settled.

Applications close 8am Thursday 29 January 2026. We may appoint earlier.

Read the position description and apply now 👉 https://f.mtr.cool/fevrzppubv

18/01/2026

We’re growing our small but mighty team 🤩 Calling all EA's!

Join HCCWA as our part-time Executive Assistant and help us keep consumer and patient voices at the centre of WA’s health system. The role is available for 25 hours/week to be worked across Monday – Friday.

Read the full description on our website and apply now 👉 https://www.hconc.org.au/job-executive-assistant-part-time-to-dec-2026-with-possible-extension/

16/01/2026

Did you know over 2m West Australians over 15yrs see a GP each year, and over a million of us access specialist care each year?!

HCCWA exists to make sure that everyone in WA who uses the health system each year has a voice – in the care they receive, when things don’t go to plan, and how future services are designed and delivered. We’re pushing to make healthcare fair – for everyone in WA. Our 2.1M voices together are power. And power, when shared, can shape our health system to fit the people who use it. So, here’s our New Year’s Resolutions for 2026:

Fewer people feeling powerless when something goes wrong. We are stepping up our work to expand access to independent advocacy.

Clear information about rights and options. We’ll keep pushing for information that matches the person’s needs, including format, language, and setting.

Health costs explained before care starts. Clear information is an act of care. we’ll be helping West Aussies understand they have a right to this information and how to assert it.

Our health should not depend on our wealth. We will continue working to make healthcare fair.

WA patients, people and health consumers are not an add-on. We’re knowledge holders, we’ll keep ensuring diverse voices are at the table at every stage of policy and decision making.

In 2026 the focus will be building opportunities for WA health consumers and community to work together to LEARN, ACT, LEAD. Because the need for collective consumer voices is real and our voices together are powerful.

Add your voice to our community of patients, families and community members to learn, act, and lead health system change 👉 https://f.mtr.cool/kyyfgozwtn

Address

434 Lord Street
Perth, WA
6050

Opening Hours

Monday	9am - 4:30pm
Tuesday	9am - 4:30pm
Wednesday	9am - 4:30pm
Thursday	9am - 4:30pm
Friday	9am - 4:30pm

Website

http://www.hconc.org.au/

Alerts

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Health Consumers’ Council - supporting positive change in health care

An independent organisation supporting equitable, person-centred health care

Since 1994, the Health Consumers’ Council has ensured the consumer and community voice is included in health policy, planning, research and service delivery in Western Australia.

We are proud to be an independent, community-based organisation helping to create a kinder, more person-centred health system for all Western Australians.

Our Vision

Equitable, person-centred, quality healthcare for all Western Australians.

Our Purpose

To increase the capacity of all people to influence the future direction of health care and to make informed choices.

What is a health consumer?

A health consumer is anyone who uses, or may use, health services - as well as their family and carers.

Take charge of your health

We believe in empowering health consumers to become effective self-advocates. We have compiled key resources and important information that can help you navigate the health system and provide feedback on health services. It is important to be well informed so you can make the best health care choices. You can find these resources at: www.hconc. org.au/consumer/being-involved-in-your-ownhealth/self-advocacy-resources/

Engagement

More voices = better health care

Our Engagement Program provides training and support to develop a positive, effective community movement so people can have a say in our state’s health policy, planning and review of services.

Our Cultural Diversity Program aims to ensure people from non-English speaking backgrounds understand their health rights and have a voice in health service planning.

Our Aboriginal Engagement Program focuses on ensuring Aboriginal people and communities are able to have their say and participate in health service reform.

Systemic Advocacy

We’re stronger together

We provide systemic advocacy for the WA community to ensure the consumer voice is heard at the highest level. We believe in the importance of authentic, productive partnerships to create the WA health service we all aspire to.

Individual Advocacy

Working to address barriers in health care

We provide an Individual Advocacy Service, during office hours, to help you navigate our health system.

We provide flexible, individualised support and information about your health rights.

Our Advocacy Service

· Assists people with problems in the health system

· Is available to people anywhere in Western Australia

· Is staffed by advocates who are experienced in consumer rights, knowledge of the health system and consumer responsibilities, and are generally not trained in medicine or the law

To speak to an Advocate Phone: (08) 9221 3422 / Free call: 1800 620 780 from 9:00am – 4:30pm Monday-Friday (except public holidays)