11/10/2025
Onboarding – Your First Meeting with a Support Coordinator
You’ve chosen a Support Coordinator – yay! 🎉 Now, what happens in the beginning? Onboarding with your SC sets the foundation for a great working relationship.
Here’s what usually happens in those first steps:
• Service Agreement: First, you’ll likely sign a Service Agreement. This is a document between you and the SC’s organization (for example, Able WA) outlining the services they’ll provide, how often you’ll meet, and how they’ll claim funding. It’s basically a mutual agreement to work together. Your SC will go through it with you to make sure you’re happy with everything before you sign. ✍️
• Getting to Know You: Expect a deep dive chat about you! Your coordinator will ask about your daily routine, what’s working or not, your interests, and of course, your goals. They might use tools or forms like a Participant Profile or Personal Goal Setting form to gather info. Don’t be shy – share what matters most to you. The better we know you, the better we can help tailor your supports. 💕
• Participant Empowerment Plan (PEP): Many support coordinators (including us) create a Participant Empowerment Plan. This sounds fancy, but it’s basically your story + your aspirations + the game plan. It can include your goals (short and long term), preferences for how you want to receive supports, and any challenges or risks to be aware of. The PEP is like a roadmap we refer to, ensuring we’re always on the same page about what you want to achieve.
• Risk Assessment: As part of onboarding, the SC will also discuss any safety concerns or special needs. For example, do you have allergies, behavioral risks, or a vulnerable home situation? This is so we can develop a risk management plan if needed – our duty of care is to make sure you’re safe while exercising your choices. We respect your right to take reasonable risks (that’s called “dignity of risk”), while also putting safeguards in place for big dangers. So we might ask a few sensitive questions – it’s only to plan properly, not to pry. 🔒
• Plan “Unpacking”: Finally, your SC will help unpack your NDIS plan. They’ll explain each part, confirm the budget amounts, and start mapping which supports you need to line up first. It’s strategy time! Perhaps you need a wheelchair repair urgently – that might be action #1. Or maybe finding a speech therapist for your child’s new school term is top priority. We’ll note those down.
By the end of onboarding, you should have a clear idea of “what happens next” – which providers to call, what goals to focus on first, and when your next catch-up will be. You’ll likely feel a mix of relief (“Yay, I have help now!”) and excitement (“Let’s get things moving!”).
😊 Question for you: What would make you feel most comfortable and confident in your first meeting with a Support Coordinator?
Let’s talk about it!