26/02/2026
Back in with the ATCO crews this week working on de-escalation and communication skills that help not just at work but in our personal lives too.
The main takeaways for the workshop are-
Control the controllables when things get heated.
Pause.
Regulate yourself first.
Respond from a place of understanding and try to see where the other person is coming from.
We collaborated and customised the training to make it relatable specifically for their staff and the pressures of their industry.
High pressure environments.
Gas leaks in public spaces.
Broken gas pipes.
People having their gas turned off.
Confusion. Frustration. Communication breaking down.
The crews have been great,having honest conversations and challenging themselves.
And that’s how communication improves and sometimes there’s no need for actual de- escalation as it doesn’t reach that point.
I tip my hat to who have invested in all their field staff to complete the training.