27/01/2026
💙 How Total Triage Helps You at Chet Valley Medical Practice 💙
We launched Total Triage in September 2025, and it has been a huge success in helping us manage appointments more effectively while making access to GP services easier and fairer for our patients.
By using our simple online form, you can contact the practice without the 8:30 a.m. phone rush. Your request goes directly to our clinical team, who can quickly review your symptoms and decide the most appropriate next step.
This means:
⚡ Faster responses – often on the same day
📞 Less time waiting on the phone
💬 Advice, prescriptions, or appointments tailored to your needs
👩⚕️ Direct booking with the right clinician for your problem
📲 Convenient updates and replies by phone or SMS
Total Triage allows us to provide more efficient, timely, and equitable care, ensuring you receive the support you need as quickly as possible.
👉 Where possible, please try to use the online form rather than calling the practice.
⏱️It is the fastest and most effective way to access our services and appointments.
If you’re unable to complete the online form, our team will complete it for you over the phone. We also have tablets available at reception for patients who do not have access to a smartphone or computer which can be used to complete the forms, just ask at reception, our staff are always happy to help.
Thank you for using the system and helping us improve access for all our patients 💬💙
