14/11/2025
Meet Stephen Shaw – Technical Support & Customer Services at Hearing Check
(Preston Hearing Care Centre)
Stephen has been part of the Hearing Check team for over four years, providing expert technical support and customer care to patients and colleagues alike.
From helping with hearing aid connectivity, repairs, and servicing, to offering in-house IT support and welcoming patients at the front desk — Stephen ensures everything runs smoothly, both behind the scenes and face to face.
He says, “Adopting a calm, relaxed approach helps patients feel comfortable, especially when they’re facing something that feels overwhelming. What might seem like a small issue to us can mean a lot to them.”
Stephen believes that listening patiently and offering reassurance can make a world of difference — and that providing great customer service is what truly sets Hearing Check apart.
His advice? “Don’t ignore your hearing — you wouldn’t do that with your eyes or teeth.”
Outside of work, Stephen loves travelling, exploring new places, and playing football — even if, as he puts it, “the years are starting to catch up a bit!”
He’s also known for his crazy sock collection, a favourite talking point among patients.
