11/18/2025
At The Wall Street Journal's Tech Live—an annual global event bringing together leaders shaping the future of technology—NYU Langone Health’s chief health informatics officer, Dr. Paul Testa, highlighted the many ways we’re leveraging AI and other digital tools to enhance patient care and communication.
At NYU Langone, safety, quality, patient experience and efficiency are at the core of every technology we build, with the understanding that digital innovation can enhance, but never replace, what Dr. Testa calls “the human side of medicine.” As we continue developing tools that support stronger physician-patient communication, our informaticists have made significant advances in sentiment matching, an AI practice where models interpret language cues that humans may not always catch. This capability helps make digital interactions feel more personal and empathetic for patients. “If we can match the sentiment in the first draft that the model may come up with and then offer the doctor, it's incredibly deeply connected,” Dr. Testa noted. “It's that narrative connection to our patient that they expect from each other.”
Fostering that human connection, Dr. Testa emphasized, is the foundation of NYU Langone’s approach to integrating AI technology into patient care. “Every patient message, every chart update, is part of a larger story—and if our tools make that story easier to follow, we’ve succeeded.”