02/09/2023
I have an elderly neighbor that I help in various ways. Today I stopped by to take her garbage along with mine, and she stopped me and announced with a fair amount of dread, "Bill [another person who helps her, with transportation and other errands] told me that there was an announcement on the news that eye drops are making people blind and poisoning them, so now I have to stop using them. I don't know what I'm going to do!"
I happen to know that my neighbor was just at the eye doctor two days ago, and her doctor didn't say anything. I also know that she uses the eye drops frequently, at least four times a day, if not more. So I told her to wait a moment, and to pass me the eye drops. Luckily I had my phone with me, also known as my pocket computer, and I could quickly search key terms to find the issue. There was, in fact, a recall for eye drops. But I carefully read the article, compared brands, read and re-read the bar codes and expiration dates, and handed the bottle back to my neighbor. I told her that according to the information provided in the articles that were published, she was not in any danger from this particular issue, and she could continue using her eye drops. We definitely feel terrible for the people who are affected by this, but her bottle appears to not be included, and the pharmacist will make sure that everything that is a problem is pulled from the shelves the next time she goes to buy drops.
My neighbor was instantly relieved, as she had worked herself into a very worried state. I had told her that it was the danger of raising the alarm without doing research; just walking in and saying, "Well, I heard..." and then walking away. It doesn't do anyone any good if you only have partial information and it's not thorough or relevant. So she can just take a deep breath and say, "Okay, bad information gone." And that's what she did. Seniors aren't always comfortable researching info, and may only hear partial information, so it's important to walk them through the steps of discovery so they understand where the information comes from, and they feel less like everything is out of their control.