05/01/2026
More communication doesn’t always create more clarity.
Sometimes it creates more confusion.
I experienced this firsthand last week with a vendor situation leading up to my conference.
Emails weren’t resolving anything.
Escalation didn’t fix it.
Even urgency started shifting the tone of the conversation.
Everything changed with one simple shift in how I approached the conversation.
🎥 Sharing what happened—and what actually created resolution—in today’s video.