10/13/2021
What is Quality?
Quality is various different techniques and/or views that have evolved to enhance product or service quality.
Quality can have two meanings:
The characteristics of a product or service that stands to satisfy affirmed or implied needs.
A product or service free of deficiencies." The quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object. Quality is a perceptual, conditional and somewhat subjective attribute.
However, there is one characteristic of modern quality that is universal. In the past, when we tried to improve quality, typically defined as producing fewer defective parts, we did so at the expense of increased cost, increased task time, longer cycle time, etc. We could not get fewer defective parts and lower cost and shorter cycle times, and so on. However, when modern quality techniques are applied correctly to business, engineering, manufacturing or assembly processes, all aspects of quality - customer satisfaction and fewer defects/errors and cycle time and task time/productivity and total cost, etc.- must all improve or, if one of these aspects does not improve, it must at least stay stable and not decline. Ref: Wip
In the manufacturing industry it is commonly stated that “Quality drives productivity”. Improved productivity is a source of greater revenues, employment opportunities and technological advances. Most discussions of quality refer to a finished part, wherever it is in the process. Inspection, which is what quality insurance usually means, is historical, since the work is done. The best way to think about quality is in process control. If the process is under control, inspection is not necessary.
The most politically correct view of quality is that it is defined entirely by the client/end user and is based upon the individual’s evaluation. Nevertheless, global cultural differences drive the customer view of the Quality. The customer experience is the collection of all the touch points that customers have with the company's product and services. In this Group we will share ideas, best practices and connect to global quality mind set.
