Urgent IQ

12/23/2025

𝐒𝐞𝐚𝐬𝐨𝐧'𝐬 𝐆𝐫𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐟𝐫𝐨𝐦 𝐔𝐫𝐠𝐞𝐧𝐭𝐈𝐐!
As we close out the year, we’re taking a moment to pause, reflect, and express our sincere gratitude.

We are grateful for our 𝐭𝐫𝐮𝐬𝐭𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬, who allow us to support their operations and grow alongside them. And above all, we recognize the 𝐮𝐫𝐠𝐞𝐧𝐭 𝐜𝐚𝐫𝐞 𝐭𝐞𝐚𝐦𝐬 across the country that serve patients every day —- your work is the backbone of accessible, compassionate care.

This season is a reminder that progress is built on strong foundations: trusted relationships, proven workflows, and a shared mission to do right by our communities. As we look ahead, we’re energized by what’s next—continued innovation, smarter technology, and operational clarity that helps urgent care teams focus on care, not clicks.

From all of us at UrgentIQ, we wish you and your families a holiday season filled with peace, reflection, and gratitude—and a New Year marked by growth, stability, and prosperity

12/16/2025

Patrick Cvelic, PA-C and the team at Central Piedmont Urgent Care don’t just keep pace with modern urgent care, they set it.

From pairing with UrgentIQ, the most intuitive, modern EMR in urgent care to now introducing Stemwave for their patients, CPUC continues to show what happens when innovation is intentional.

They evaluate every part of the care experience and select cutting-edge technology wherever it creates real value.

This is what market leadership looks like:
• Best-of-breed technology
• Forward-thinking clinical services
• A relentless focus on patient outcomes

We’re proud to partner with organizations like Central Piedmont Urgent Care that lead the charge rather than follow it. The future of urgent care belongs to teams willing to rethink what’s possible and then build it.

12/10/2025

In 2026, 𝐡𝐞𝐚𝐥𝐭𝐡 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐜𝐚𝐫𝐫𝐢𝐞𝐫𝐬 𝐚𝐫𝐞 𝐫𝐞𝐬𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐨𝐚𝐫𝐝: higher ACA premiums, shifting Medicare benefits, tighter drug coverage, and new federal rules on interoperability and prior auth. All of that flows straight into urgent care margins, patient volume, and front-desk workflows.

If you operate or advise urgent care centers, now is the time to pressure-test your payer strategy, benefit design assumptions, and revenue cycle playbook for 2026.

Read our latest blog to learn how to best prepare your operations for the coming changes.

Link:https://www.urgentiq.com/iq-boost/2026-health-insurance-reset-how-urgent-care-can-prepare

11/26/2025

11/25/2025

𝐔𝐫𝐠𝐞𝐧𝐭 𝐜𝐚𝐫𝐞 𝐫𝐚𝐫𝐞𝐥𝐲 𝐠𝐞𝐭𝐬 𝐚 𝐡𝐨𝐥𝐢𝐝𝐚𝐲.
As ED volumes spike and primary care offices close, urgent care leaders are deciding whether to stay open on Thanksgiving, Christmas, and New Year’s—or give teams the day back. Recent data show that 77% of centers close on Thanksgiving, 86% close on Christmas Day, but more than half stay open on New Year’s Day, with the day after Christmas emerging as the single busiest day of the year.

In my latest post, I break down the 𝐩𝐫𝐨𝐬 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬 𝐨𝐟 𝐮𝐫𝐠𝐞𝐧𝐭 𝐜𝐚𝐫𝐞 𝐡𝐨𝐥𝐢𝐝𝐚𝐲 𝐡𝐨𝐮𝐫𝐬, share data on which centers are actually open, and outline a practical framework to design your holiday strategy by market, by site, and by day.

If you’re finalizing your 2025 schedules, this is a good time to revisit whether your holiday hours reflect your brand—and your data.

LINK: https://www.urgentiq.com/iq-boost/urgent-care-holiday-hours-pros-cons

11/07/2025

The government shutdown is sending shockwaves through healthcare — and urgent care centers are feeling it first.

From 𝐜𝐚𝐬𝐡 𝐟𝐥𝐨𝐰 𝐝𝐢𝐬𝐫𝐮𝐩𝐭𝐢𝐨𝐧𝐬 and 𝐭𝐞𝐥𝐞𝐡𝐞𝐚𝐥𝐭𝐡 𝐜𝐮𝐭𝐛𝐚𝐜𝐤𝐬 to the risk of 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐩𝐚𝐲𝐞𝐫 𝐬𝐡𝐢𝐟𝐭𝐬, this moment could reshape how urgent care operates.

In our latest post, we unpack the 𝐢𝐦𝐦𝐞𝐝𝐢𝐚𝐭𝐞 𝐯𝐬. 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐫𝐢𝐬𝐤𝐬 and share how leaders can stay agile, protect margins, and turn uncertainty into opportunity.

Link: https://www.urgentiq.com/iq-boost/shutdown-shockwaves-urgent-cares-short--and-long-term-risks

10/27/2025

🧠 𝐂𝐡𝐚𝐫𝐭 𝐬𝐦𝐚𝐫𝐭𝐞𝐫 - 𝐧𝐨𝐭 𝐡𝐚𝐫𝐝𝐞𝐫! 𝐓𝐰𝐨 𝐧𝐞𝐰 𝐀𝐈 𝐭𝐨𝐨𝐥𝐬 𝐚𝐫𝐞 𝐡𝐞𝐫𝐞!!

🤖 𝐒𝐮𝐦𝐦𝐚𝐫𝐢𝐳𝐞 𝐏𝐚𝐬𝐭 𝐕𝐢𝐬𝐢𝐭𝐬
When a new chart opens, UrgentIQ instantly uses AI to pull key details from prior visits — giving providers instant context and saving valuable time during chart prep.

💡 𝐀𝐈 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐬 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬
Our AI now suggests diagnosis and procedure codes based on chart data, and recommends documentation improvements to make notes more complete and accurate.

✨Together, these tools help Providers document faster, reduce cognitive load, and spend more time where it matters most — with patients.

10/22/2025

𝐔𝐫𝐠𝐞𝐧𝐭 𝐂𝐚𝐫𝐞 𝐒𝐭𝐚𝐟𝐟𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐒𝐞𝐚𝐬𝐨𝐧𝐚𝐥 𝐕𝐨𝐥𝐮𝐦𝐞 𝐂𝐡𝐚𝐧𝐠𝐞𝐬
Urgent care volume 𝒂𝒍𝒘𝒂𝒚𝒔 changes with the seasons —but does your staffing plan keep up? If you’ve ever scrambled to find coverage or watched patient wait times skyrocket, you’re not alone. Similarly, you’ve likely found yourself overstaffed during the late spring and summer when patient visits decline.
We’ve put together 𝟓 𝐩𝐫𝐨𝐯𝐞𝐧 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 to help urgent care centers adapt staffing to seasonal volume 𝑤𝑖𝑡ℎ𝑜𝑢𝑡 𝑐𝑜𝑚𝑝𝑟𝑜𝑚𝑖𝑠𝑖𝑛𝑔 𝑝𝑎𝑡𝑖𝑒𝑛𝑡 𝑓𝑙𝑜𝑤 𝑜𝑟 𝑐𝑎𝑟𝑒.
Whether you’re a medical director, clinic manager, or clinical lead—you’ll want to take a closer look at this breakdown.

Link: https://www.urgentiq.com/iq-boost/urgent-care-staffing-strategies-for-seasonal-volume-changes

10/07/2025

𝐔𝐫𝐠𝐞𝐧𝐭 𝐂𝐚𝐫𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐓𝐚𝐤𝐞 𝐍𝐨𝐭𝐞: Medicare’s telehealth coverage remains in flux. While key flexibilities have been extended through late 2025, the ongoing 𝐠𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐬𝐡𝐮𝐭𝐝𝐨𝐰𝐧 adds new uncertainty about long-term reimbursement and policy direction.

This article breaks down what the latest telehealth legislation means for 𝐮𝐫𝐠𝐞𝐧𝐭 𝐜𝐚𝐫𝐞 𝐜𝐞𝐧𝐭𝐞𝐫𝐬, how potential funding delays could ripple through payers, and what proactive steps operators should take now to safeguard continuity of services and cash flow.

Link: https://www.urgentiq.com/iq-boost/medicare-telemedicine-updates-what-urgent-care-centers-need-to-know-amid-the-government-shutdown

09/24/2025

𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗠𝗼𝗿𝗮𝗹𝗲 𝗮𝗻𝗱 𝗥𝗲𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝗦𝘁𝗮𝗳𝗳 𝗶𝗻 𝗨𝗿𝗴𝗲𝗻𝘁 𝗖𝗮𝗿𝗲 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

With cold and flu season approaching, urgent care centers are gearing up for higher patient volumes—and higher stress on staff. Now more than ever, 𝐦𝐨𝐫𝐚𝐥𝐞 𝐚𝐧𝐝 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐫𝐞 𝐦𝐢𝐬𝐬𝐢𝐨𝐧-𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥.

In this article, we explore strategies to keep your team engaged, supported, and ready to deliver exceptional patient care during the busiest months and throughout the year.

Link: https://www.urgentiq.com/iq-boost/building-morale-and-retaining-staff-in-urgent-care-centers

09/10/2025

𝐅𝐫𝐨𝐦 𝐕𝐨𝐥𝐮𝐦𝐞 𝐭𝐨 𝐕𝐚𝐥𝐮𝐞: 𝐔𝐫𝐠𝐞𝐧𝐭 𝐂𝐚𝐫𝐞’𝐬 𝐍𝐞𝐱𝐭 𝐁𝐢𝐠 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞

Urgent care is entering a new era. Value-based care is reshaping how centers are reimbursed, how providers document, and how patients experience care.

From stronger documentation requirements to new revenue models and greater emphasis on patient satisfaction, the shift away from fee-for-service will impact every urgent care operation.

Check out our latest blog on the real-world impact of value-based reimbursement on urgent care—and how centers can prepare for the transition.

Link: https://www.urgentiq.com/iq-boost/from-volume-to-value-urgent-cares-next-big-challenge

08/27/2025

𝒀𝒐𝒖𝒓 𝑬𝑴𝑹 𝒊𝒔 𝒐𝒏𝒍𝒚 𝒂𝒔 𝒔𝒕𝒓𝒐𝒏𝒈 𝒂𝒔 𝒕𝒉𝒆 𝑺𝑼𝑷𝑷𝑶𝑹𝑻 𝒃𝒆𝒉𝒊𝒏𝒅 𝒊𝒕.
Too often, practices treat support as a last resort instead of a strategic partner. But when leveraged the right way, your support team can:
✅ Cut downtime
✅ Improve adoption
✅ Streamline workflows
✅ Boost ROI on your EMR investment
In our latest blog, we share 𝟓 𝐩𝐫𝐨𝐯𝐞𝐧 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐭𝐨 𝐠𝐞𝐭 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 — plus a bonus tip on turning support into a training resource.

Link: https://www.urgentiq.com/iq-boost